Care Experience Manager

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

As a


Care Experience Manager (CEM)


, youll play a vital role in supporting both our clients and caregivers making a meaningful impact every single day.


This role is fully IN-PERSON in Scranton PA

Why Youll Love This Role

• 
  
  

  
  
  
  On-call only every 3 weeks
  
  
  phone-based support only, and youll be
  
  
  paid
  
  
  for your time
  
  

  
  



• 
  
  

  
  
  
  No hands-on clinical work required
  
  
  focus on coordination and communication
  

  
  



• 
  
  

  
  
  
  Be part of a purpose-driven team
  
  
  thats passionate about making a difference
  

  
  



• 
  
  

  
  
  
  Opportunities for advancement
  
  
  and career growth
  

  
  



• 
  
  

  
  
  
  Build lasting relationships
  
  
  with families and caregivers
  

  
  



• 
  
  

  
  
  
  Make an impact
  
  
  in your community
  

  
  

What Youll Do

• 
  
  

  
  Act as the
  
  
  main point of contact
  
  
  for clients and caregivers, ensuring consistent communication and a high level of satisfaction
  
  

  
  



• 
  
  

  
  Manage caregiver schedules to ensure the right match of skills and availability
  
  

  
  



• 
  
  

  
  Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
  
  

  
  



• 
  
  

  
  Maintain accurate and up-to-date records, schedules, and reports
  
  

  
  



• 
  
  

  
  Participate in the on-call rotation
  
  
  only once every 3 weeks
  
  
  , phone support only,
  
  
  and paid
  
  
  
  

  
  



• 
  
  

  
  Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
  
  

  
  



• 
  
  

  
  Handle problem-solving with professionalism and empathy turning challenges into opportunities
  
  

  
  



• 
  
  

  
  Manage performance and support the retention of caregivers through engagement and timely feedback
  
  

  
  

What Were Looking For

• 
  
  

  
  Bachelors degree or equivalent work experience
  
  

  
  



• 
  
  

  
  2+ years of experience in sales, customer service, or a fast-paced office environment
  
  

  
  



• 
  
  

  
  Strong organizational and time management skills
  
  

  
  



• 
  
  

  
  Excellent communication, relationship-building, and problem-solving skills
  
  

  
  



• 
  
  

  
  Comfortable using MS Office and learning new systems quickly
  
  

  
  



• 
  
  

  
  Experience in recruiting or healthcare (preferred but not required)
  
  

  
  

Bonus Points If You

• 
  
  

  
  Thrive in fast-paced environments
  
  

  
  



• 
  
  

  
  Are proactive, adaptable, and solution-oriented
  
  

  
  



• 
  
  

  
  Genuinely enjoy helping others
  
  

  
  



• 
  
  

  
  Want to grow into leadership or regional roles
  
  

  
  

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters and where youre supported to grow both professionally and personally


we want to hear from you!

Aveanna Healthcare