Retail Relationship Banker

Application Deadline: 07/30/2026 Location: 15203 W 119th Street Retail Banking Sales & Service Responsibilities Identify and assess customer needs across personal and small‑business banking. Provide personalized financial advice and guidance on products such as everyday banking, retail investments, lending solutions, home financing, and small‑business solutions. Conduct needs‑based assessments and recommend tailored solutions that align with the customer’s goals and preferred banking channels. Engage customers through face‑to‑face, phone, or digital channels to grow loyalty and generate new relationships. Support transaction processing and resolve customer issues while ensuring accurate data entry and compliance with legal, regulatory, and lending policies. Apply BMO’s risk management framework to protect bank assets and maintain portfolio quality in accordance with yield, quality, diversification, and risk guidelines. Make credit recommendations for personal lending transactions, including home financing, in line with sound credit granting principles. Collaborate with branch and marketing teams to integrate promotions and programs into customer conversations, providing strategic advice. Maintain accurate and complete records of customer interactions and work information. Identify and report suspicious patterns of activity related to money laundering and other regulatory requirements. Participate in continuous improvement initiatives to enhance the overall customer experience. Qualifications Typically 2–3 years of relevant experience or a post‑secondary degree in a related field; or an equivalent combination of education and experience. For Canada: registration to sell investment products (as appropriate for the jurisdiction). Appropriate lending qualifications and designations. Working knowledge of personal and small‑business customer needs and solutions. Working knowledge of retail investments and lending products. Experience in a consultative customer‑service or sales role with a drive to deliver a personal customer experience. Proficiency with social media, tablets, smartphones, online tools, and applications. Strong interpersonal skills, including the ability to build rapport and connections with customers. Excellent listening, problem‑solving, and flexible thinking skills. Resourceful self‑starter with courage and confidence to approach customers. Readiness to collaborate and work in various capacities as part of a team. Good verbal, written, organizational, and analytical skills. U.S. Only: Originator of consumer loans under Regulation Z, Regulation G, and the SAFE Act, including a federal registration with the Nationwide Mortgage Licensing System and Registry. Compensation Salary: $41,714.00 – $65,000.00 (salaried). May include commission and performance‑based incentives. Salaries vary based on factors such as location, skills, experience, education, and qualifications. Part‑time roles are pro‑rated. Benefits Health insurance Accident and life insurance Tuition reimbursement Retirement savings plans (e.g., RRSP, 401(k)) Additional perks and rewards Equal Opportunity Employer BMO is an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state, and local law. BMO is committed to providing reasonable accommodations to individuals with disabilities. Contact View email address on click.appcast.io for accommodation requests. #J-18808-Ljbffr