Leasing Experience Assistant

Job Description Job Description We are looking for a Renewal Specialist to help strengthen resident relationships and support lease renewal efforts for a property management team in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who thrives in a fast-moving environment, communicates confidently with residents, and can balance service with sound business judgment. The person in this role will contribute to resident retention by guiding renewal conversations, addressing concerns, and keeping leasing activity organized and up to date. Any applicants must have a NC Real Estate License.

Responsibilities:
• Initiate outreach to current residents to review upcoming lease expiration dates and present renewal opportunities.
• Maintain ongoing communication with residents to identify questions, timing considerations, and factors that may affect their decision to renew.
• Discuss and finalize renewal terms, including rental pricing, while following established company guidelines and policies.
• Record resident conversations, status updates, and follow-up activity accurately within the designated CRM or property management platform.
• Work closely with leasing and property management colleagues to deliver a smooth and positive resident experience throughout the renewal process.
• Manage a high volume of outbound and inbound communication with urgency, professionalism, and attention to detail.
• Take ownership of assigned renewal activity quickly and adapt priorities as business demands shift during peak leasing periods.
• Active North Carolina Real Estate License is required.
• Prior experience in property management, leasing, resident services, or a customer-facing real estate environment is preferred.
• Strong verbal and written communication skills with the ability to build rapport and handle renewal discussions effectively.
• Confidence in negotiating lease terms within approved guidelines.
• Ability to work independently, stay organized, and follow through on frequent resident outreach and follow-up tasks.
• Comfortable handling high-volume phone activity, including both inbound and outbound calls.
• Experience using Salesforce or a similar CRM system is preferred.
• Open to feedback, quick to learn, and able to perform well in a fast-paced setting.