IT Technician

Job Description

Job Description

Job Title: IT Technician

Location: Waco, TX 76710
Schedule: Monday–Friday, 8:00 AM – 5:00 PM, some overtime as required
Pay: $20.00–$22.00/hour (DOE)

Position Overview

Crouch Staffing is seeking an IT Technician for a Waco business to provide hands-on technical support to employees. This is a non-remote position.

Job Duties:

• Provide hands-on technical support to employees (hardware, software, printers, peripherals, and more)
• Troubleshoot and resolve helpdesk tickets in a timely and professional manner
• Set up, configure, and maintain workstations, laptops, and mobile devices
• Assist with account setup, equipment provisioning, and access management for employees
• Support network basics, including connectivity issues, Wi-Fi troubleshooting, and cable runs
• Maintain IT inventory and documentation
• Assist IT Department on company projects, system upgrades, and process improvements
• Identify recurring issues and suggest proactive improvements

Job Qualifications:

• Experience with Microsoft 365 or Google Workspace administration.
• Exposure to ticketing systems (Zendesk, Jira, ServiceNow, etc.)
• Any hands-on IT experience —prior employment, internships, volunteer work
• Basic understanding of Windows and/or macOS environments.
• Familiarity with networking concepts (DNS, DHCP, TCP/IP), even if it is from coursework.
• Strong problem-solving instincts and the ability to stay calm under pressure.
• Ability to lift to 50 pounds, carry up to 50 pounds, bend, squat, kneel, and stand up to 8 hours per day, working on your feet and adapting quickly as priorities shift.
• Strong communication skills — able to explain technical issues to non-technical team members.

Work Environment

• Office setting with a focus on accuracy, customer service, and teamwork
• Fast-paced environment requiring strong multitasking abilities

Why Apply?

• Stable Monday–Friday schedule
• Opportunity to grow within the IT field.
• Competitive pay based on experience

Please visit to view numerous additional immediate job openings in the Waco, Temple, and Killeen, TX areas. Our job board is updated regularly with opportunities in manufacturing, clerical, administrative, warehouse, skilled trades, and professional positions throughout Central Texas.