Monitoring Center Supervisor - Anaheim

Job Details: Level: Management, Job Location: Anaheim Branch - Anaheim, CA 92801, Position Type: Full Time, Education Level: None, Salary Range: $26.00 - $29.00 Hourly, Travel Percentage: None, Job Shift: Swing, Job Category: Customer Service, For more than 50 years, SSD Alarm has been protecting homes and businesses with innovative security, fire, and life-safety solutions. Today, we are one of the largest independently owned security companies in the United States, with our own UL-listed Central Station and a strong reputation for technical expertise, customer service, and quality. What You’ll Do Lead and support the Monitoring Center team with a customer-first, people-first approach Coach, train, and develop team members to help them grow and succeed Create an exceptional experience through professional communication, teamwork, and follow-through Support day-to-day operations, staffing needs, and escalated situations Ensure policies, procedures, and customer instructions are followed Promote accountability, continuous improvement, and a positive team environment What We’re Looking For We are looking for someone who is dependable, organized, customer-focused, and comfortable leading a team in a fast-paced environment. Preferred qualifications include: Supervisory or leadership experience Alarm, security, monitoring center, dispatch, call center, or related experience preferred Strong customer service and communication skillsAbility to remain calm and make sound decisions during high-priority situations Strong organizational and follow-through skills Comfortable coaching and supporting employees Ability to work both independently and as part of a team Basic proficiency with Microsoft Office, including Word and Excel About the Schedule This position works a four-day, 10-hour schedule, with regular shift hours of either 12:00 a.m. - 10:30 a.m. Wednesday through Saturday or 2:00 p.m. - 12:30 a.m. Wednesday through Saturday. Our Monitoring Center operates 24 hours a day, 7 days a week, so leadership flexibility is an important part of this position. Supervisors participate in after-hours and on-call support when needed. Why SSD Alarm? Joining SSD means becoming part of an established company that continues to grow, invest in technology, and develop its people. Benefits Opportunities for professional growth and advancement Ongoing training and development 401(k) with company matching Medical insurance Dental insurance Vision insurance Life insurance Paid time off Employee discounts A team environment where your work directly contributes to protecting our customers Location This is an in-person, full-time position. Candidates must be able to reliably commute to Anaheim or relocate before beginning employment. Experience Supervisory or leadership experience: 1 year preferred Microsoft Office: 1 year preferred Alarm/security industry experience: Preferred Equal Opportunity Employer SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. All resumes held in confidence. #J-18808-Ljbffr SSD Alarm