The Saint Hotel Autograph Collection - Front Desk Lead

Key Skills/Responsibilities Guest Experience Guru: Create warm, memorable dining moments by greeting guests with a smile, taking accurate orders, and ensuring every need is met from start to finish. Guest Happiness Guru: Greet every guest with a warm smile and genuine hospitality, making sure every interaction is a memorable one. Menu Mastermind: Know the menu inside and out - from ingredients and dietary needs to daily specials and alcohol service guidelines - so you can guide guests like a pro. Accuracy Ace: Deliver food and drinks quickly and flawlessly, with attention to detail that keeps orders spot-on and guests happy. Master of Mingling: Connect effortlessly with both guests and teammates, keeping conversations lively and service seamless throughout the event. Table Tactician: Juggle multiple tables with ease, keeping service smooth, spaces clean, and keeping your composure in high-pressure moments. Payment Pro: Handle transactions with precision, close checks confidently, and follow all company and security protocols like a seasoned cashier. Cleanliness Champion: Keep the service area spotless and safe, following hygiene regulations and certification standards without missing a beat. Stamina Specialist: Stay energized and on your feet - lifting, bending, and moving with strength and endurance throughout your shift. Detail Dynamo: Transform banquet spaces into picture-perfect settings, attending to every little detail so guests feel truly special. Efficiency Enthusiast: Keep the party moving by managing your time like a pro, delivering speedy service from setup to closing curtain. Solution Superhero: Handle any bumps in the road with calm and creativity, quickly resolving issues and bringing in management when needed. Qualifications High school diploma or equivalent required; college coursework in a related field preferred. Experience in a hotel or a related field preferred, especially a role with leadership experience. Positive and upbeat personality with a desire to deliver outstanding customer service to guests. Ability to multi-task, be detail-oriented, and problem solve to effectively deal with internal and external customers. Clear communication of information and ideas. Ability to evaluate and select among alternative courses of action quickly and accurately. Effective under stressful, high-pressure situations. Skill in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Effective listening, understanding, and clarifying issues raised by co-workers and guests. Ability to work with and understand financial information and data, and basic arithmetic functions. Maintain composure and objectivity while under pressure. Responsibilities Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, including proper uniform and name tag per brand standards. Maintain regular attendance in compliance with Aimbridge Hospitality standards and scheduling requirements. Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Conduct thorough orientation for other Front Desk Agents. Assist with higher-level concerns and/or questions from guests or associates. Greet and welcome all guests approaching the Front Desk per Aimbridge Hospitality standards. Maintain proper operation of the telephone switchboard and ensure all performance standards are met. Handle requests for information, mail, and messages efficiently and courteously. Answer guest inquiries about hotel service, facilities, and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communication and teamwork with fellow associates and other departments. Follow all credit policies. Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates. Obtain necessary information when taking room reservations and follow rate quoting scenarios. Familiarize with all policies and house rules as well as hospitality terminology. Assume knowledge and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient, and courteous manner. Operate all relevant aspects of the Front Desk computer system. Remain attentive, friendly, helpful, and courteous to all guests, managers, and associates. Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette when communicating with other associates. Attend meetings as required by management. Perform any other duties as requested by management. Access back-of-house areas and sensitive information where authorized. Demonstrate ability to handle cash, prepare and deposit cash drops, secure and balance bank captures. Interact and occasionally have unsupervised contact with guests and colleagues. Access and control sensitive areas including master keys, guestrooms, storage/lore room, and secured file cabinets. Drive safely on behalf of the company for business reasons. Maintain a high level of trust and responsibility. Represent the company with a reputation and good character, exercising sound judgement. Benefits Daily Pay (after initial waiting period). Medical, Dental, and Vision Coverage. Short-Term and Long-Term Disability Income. Term Life and AD&D Insurance. Paid Time Off. Employee Assistance Program. 401(k) Retirement Plan. Property Information Our hotel is located on historic Canal Street, conveniently steps away from multiple streetcar stops. It is part of the Autograph Collection, embracing unique spirit and the personalities of our staff – creating an experience unlike anything else. We encourage cross-departmental training to ensure our associates can grow and develop new skills, essential for advancement within our company. Our leadership team works side by side with our associates, fostering a supportive team spirit. We fully embrace the THINK WE spirit of Aimbridge. #J-18808-Ljbffr Aimbridge Hospitality