Veterinary Client Care Specialist - Jamestown, NY

Who we are

Lakeside Veterinary Medicine is Hiring a Veterinary Client Care Specialist!

Position Details

Role: Veterinary Client Care Specialist

Status: Full-Time

Salary: $16.00–$18.00/hr

Schedule: 4-day work week with rotating Saturdays

Experience: Veterinary or customer service experience preferred; training available

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Want to be part of a great team, work a 4-day week, and love what you do?

Lakeside Veterinary Medicine is a two-doctor practice in Lakewood, New York, and we know that great patient care starts with a great team. We’re looking for a Veterinary Client Care Specialist who enjoys working with people, has a passion for animals, and wants to make a difference in the lives of pets and their families.

As our Veterinary Client Care Specialist, you’ll be the heart of our front desk. You’ll welcome every client, keep our days running on track, and offer a compassionate presence during life’s happiest and hardest moments with their pets.

Why You’ll Love It Here

• A 4-day work week. Rotating Saturdays mean you won’t work every weekend.
• A close-knit team. Our two-doctor practice means you’ll truly know your teammates and the families we serve.
• Training available. Experience is preferred, but we’re happy to train the right Veterinary Client Care Specialist.
• Respect and teamwork. We believe remarkable results come from working together.
• Work that matters. Help pets and their families feel supported every time they visit.

What You’ll Do

• Greet clients and their pets warmly and check them in and out efficiently
• Answer phones, return messages, and respond to client questions with care and clarity
• Schedule appointments and manage the daily calendar to keep the clinic on track
• Process payments, estimates, and invoices accurately
• Maintain and update medical records and client information
• Handle prescription and food requests and coordinate them with the medical team
• Communicate clearly with veterinarians and veterinary technicians about patient flow and client needs
• Support clients with compassion during emotional moments, including difficult diagnoses and end-of-life care
• Keep the front desk and reception area clean and organized

What You’ll Bring

• Strong communication and interpersonal skills
• A professional, compassionate demeanor, especially in sensitive situations
• Ability to multitask and stay organized in a fast-paced environment
• Comfort with computers and veterinary practice management software
• Previous experience in a veterinary setting preferred
• A hospitality or customer service background is highly beneficial
• A genuine love for animals and the people who care for them
• A commitment to respect and teamwork
• Availability to work rotating Saturdays
• Ability to stand or sit for extended periods

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, and inclusion are core values of Lakeside Veterinary Medicine and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.