Medical Front Office

Job Description

Job Description

JOB DESCRIPTION

Job Title:

Medical Front Office

FLSA Status:

Non-Exempt

Reports To:

Practice Supervisor

Employment Type:

Full-time

Location:

All Clinics

EEO Class:

All other employees

Department:

Clinical Support

Date:

July 2025

Job Summary

The Medical Front Desk Specialist is responsible for patient registration, check-in/check-out, collection of copays, and other balances. This position requires excellent customer services skills, attention to detail, and the ability to work in a fast-paced environment. 

Duties/Responsibilities

• Check in and check out patients.
• Ensure patient and insurance demographic information is correct, and all consent forms are properly signed and completed. 
• Ensure insurance cards and patient identification are on file. 
• Review and obtain completed Advance Beneficiary Notifications. 
• Collect on estimated out of pocket costs and previous balances.
• Answer incoming calls to the clinic. 
• All other duties as assigned. 

Required Skills/Abilities

• Strong customer service skills. 
• Excellent verbal and written communications skills. 
• Strong analytical and problem-solving skills. 
• Excellent organizational skills and attention to detail. 
• Knowledge of HIPAA requirements.
• Knowledge of medical terminology and proper spelling. 
• Mathematically proficient 
• Proficient in Microsoft Office 365

Education/Experience

• High School Diploma or GED
• Minimum 3 years required
• Experience with EMR system, Athena knowledge a plus

Physical Requirements

• Prolonged periods of sitting at a desk and working on computer. 

This job description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other related duties, responsibilities and activities may change or be assigned at any time with or without notice.