Systems Administrator I

Systems Administrator IThe Systems Administrator I is responsible for the day-to-day maintenance and support of the company's IT infrastructure. The position involves basic system administration tasks, assisting with troubleshooting, and providing support to end-users.Duties/Responsibilities:Monitor server and network performance, ensuring systems are operating efficiently and without issues. Assist in performing routine maintenance, updates, and patches for various systems in hybrid environments (on-premise, AWS, Azure)Assist with the installation and configuration of servers, computers, and network equipment. Support the setup of new user accounts, permissions, and access rightsHelp maintain and monitor backup solutions to ensure data is regularly and securely backed up. Assist in executing data recovery processes when neededImplement and follow basic security protocols, including antivirus management, password policies, and user access control. Ensure systems are kept secure through regular updates and monitoringMaintain accurate and up-to-date documentation for configurations, user guides, and troubleshooting procedures. Keep logs of system changes and incidentsWork closely with the helpdesk team, senior administrators, and other IT team members to resolve network or server issues. Assist with larger infrastructure projects under guidance from more experienced team membersAssist in system upgrades, including operating system patches, hardware replacements, and software installationsProvide technical support to end-users, resolving hardware and software issues as assigned in a timely manner. Escalate more complex problems to higher-level system administrators when necessaryOther duties as assignedRequired Skills/Ability:Strong knowledge of Windows family (Servers and Desktop). Linux knowledge is a plusFamiliarity with network protocols (TCP/IP, DNS, DHCP) and common networking hardware (firewalls, routers, switches)Familiarity with Active Directory and user account managementBasic troubleshooting of hardware (PCs, laptops, printers) and software issuesAbility to follow and enforce security policies, including password management and data protectionExperience with cloud environments (AWS, Azure) and maintaining Microsoft 365 tenants is a plusRequired Qualifications:Bachelor's Degree in Information Systems, Computer Science, or a related field. Equivalent work experience or technical certifications accepted2+ years of experience in IT support or systems administration2+ years of experience in Windows Server environments and basic network concepts2+ years of experience with troubleshooting hardware and software issuesCompTIA A+, Network+, and/or Microsoft certifications (MTA, MCSA) are a plusPhysical Requirements:Must be able to remain in a stationary position 50% of the timeWill frequently communicate over video calls with internal and external stakeholdersMust be able to lift and handle equipment up to 50 pounds. Occasional after-hours or on-call work may be required for critical system maintenance or issue resolutionWe determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Vibrant Emotional Health