Teller

Teller Position

At Southwest Heritage Bank, we are dedicated to the financial well-being of our entire communityfrom small to medium-sized businesses to the families and individuals who call this region home. We provide comprehensive banking solutions, from essential online banking and bill pay to specialized services, all delivered by local experts. Whether you're expanding operations, acquiring equipment, or financing a new building, our experienced banking officers are dedicated to helping you achieve your financial goals. We are committed to consistently delivering responsive, tailored, and expert banking services through local leadership.

Southwest Heritage Bank combines the long tradition of Bank 34 and Commerce Bank of Arizona, bringing over 90 years of dedicated service to Arizona and New Mexico. We believe a strong local bank is the foundation of a strong community, and our success is measured by the success of the communities we serve. By reinvesting locally and providing custom financial solutions, we continue our legacy of building relationships and supporting the people and businesses who are rooted in this region.

We have created a culture built on trust, collaboration, and genuine care for our employees. Our people consistently recognize our supportive leadership, open communication, generous benefits, and the strong sense of camaraderie that makes our bank a rewarding place to work. Employees value having accessible leaders who listen, opportunities for internal career growth, and an environment that welcomes diverse perspectives and empowers individuals to make meaningful contributions.

Our culture is intentionally woven into every aspect of our organization; from the way we lead and collaborate to the way we serve our customers and communities. We invest in our people by providing opportunities for professional growth, promoting from within whenever possible, and empowering employees to make decisions that benefit our customers and communities. Teamwork and collaboration are encouraged across all departments, creating an environment where employees support one another, share ideas, and celebrate achievements together.

The position of Teller is responsible for performing routine and intermediate branch and customer service duties, accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and withdrawals; assists with night depository; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

The essential duties included but are not limited to:

• Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form and issuing receipts.
• Cashes checks, withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; seeks a supervisor's decision when questionable items are presented for cashing.
• Operates personal computer to process account activity, determine balances, and resolve problems within given authority.
• Issues official checks.
• May assist in opening and closing the vault daily; may assist in balancing vault currency and coin.
• Assists with night depository duties, logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
• Performs safe deposit duties by controlling access and assisting customers.
• Accepts loan payments.
• Accepts address change requests, check orders, prepares outgoing wires transfers, incoming and outgoing collections, debit card orders, change orders and deposit slip correction.
• Balances cash drawer daily and verifies cash being sold to the vault.
• Provides effective customer service and assists in resolving problems within given authority.
• Answers telephones and directs callers to proper Bank personnel.
• May represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank's image and develop additional business.
• Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Qualifications

• Minimum of Teller 1-year banking experience preferred.
• Minimum of 1-year customer service and cash handling experience required.
• High school diploma or general education degree (GED).
• Basic typing skills and PC skills to meet production needs of the position.
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and team members.
• Ability to deal with routine problems involving multiple facets and variables in non-standardized situations.
• Effective organizational and time management skills.
• Ability to work with general supervision while performing duties.

Benefits

• 401k with employer match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid time off
• Paid Holidays
• Life Insurance
• Short Term Insurance
• Long Term Insurance

Southwest Heritage Bank is an Equal Opportunity Employer.