Senior CX Analyst: Escalations & Insights Leader

Udemy Business is seeking a Senior Customer Experience Analyst who will split time between resolving complex escalations and driving priority projects across vendor management, content/wiki management, and data insights. You will collaborate with Customer Success, Product, Engineering, Revenue Operations, and Legal, mentoring juniors and leading end-to-end initiatives. This role offers growth in a global, hybrid environment and exposure to cross-functional teams. #J-18808-Ljbffr BEDI Partnerships