Patient Access Representative

Patient Access Representative

The Patient Access Representative is responsible for greeting patients, verifying and updating personal and insurance information, collecting co-pays, and obtaining necessary authorizations for services. This frontline role ensures a smooth and efficient check-in and registration process while delivering excellent customer service in a fast-paced hospital setting. The representative works closely with clinical, billing, and administrative teams to support overall patient care and operational efficiency.

Key Responsibilities

• Register and admit patients accurately in the system
• Verify insurance coverage and obtain pre-authorizations as needed
• Collect payments and explain financial responsibilities to patients
• Maintain confidentiality and comply with HIPAA regulations
• Answer phones and respond to patient inquiries in a professional manner

Qualifications

• High school diploma or equivalent required
• Prior experience in healthcare or customer service preferred
• Strong communication, organizational, and computer skills
• Knowledge of medical terminology and insurance a plus