10792 - Software Engineer III

10792 - Software Engineer III Purpose: This role is responsible for the development, maintenance, support, and operations of the connected car software applications. This individual will have specific responsibilities to support the analysis, design, development, testing, and operations of the core telematics systems, as well as support the administration of the established Issue and Incident Management program. Assess operational and system requirements, ensure technical feasibility, estimate implementation effort, and determine the best sequence of steps. Essential Functions: Work collaboratively with Product teams to translate telematics feature specifications/requirements into high-quality, timely deliverables as a strong hands-on technical member in telematics product development activities. Work with multiple stakeholders to analyze requirements, clarify design dependencies, create system & technical design specifications from which programs will be written, designed, coded, tested and debugged. Analyze and report the production issue and ticket trend and provide recommendation Analyze current technology utilized and develop steps and processes to improve and expand upon them. Establish development environment and development guidelines (design & code review checklists, design principles etc.) Develop service and client-side code and database scripts that can support high-volume transactions. Actively analyze and troubleshoot any issues that arise during testing and production and provide the fixes quickly at pre-production and post-production environments. Production issue triage and tracking, troubleshooting activities, ticket creation and maintenance, ticket assignments, as well as vendor follow-up. Working with the appropriate internal and external stakeholders to satisfy customer requests and provide resolution strategies for incoming issues Identify root causes of technical issues in production and out of box failures and come up with the RCA document. Coordinate root cause analysis, problem management, and facilitation of recurring problem management meetings with management stakeholders, trend analysis, and strategic resolution Maintain knowledge and technical expertise of current production system, best practices tools and techniques and implement them in a reasonable and responsible manner. Identify issues and risks as they relate to the Issue/Incident Management program and take escalation actions as necessary Additionally, this individual will need to be available according to a shared coverage schedule (i.e. 24 x 7) for addressing P1 and P2 (Emergency) incidents as needed Design and develop solutions to fix the reported defects and stabilize the new products into Production. Interact with project teams for new products development giving insights from technical issues of previous products. Support testing efforts by engaging in troubleshooting and provide solutions to issues. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Basic Requirements: Bachelor’s Degree or Master’s in Computer Science, Engineering, Software Engineering, or a relevant field. 7+ years of overall experience in software development and testing, with a minimum of 3 years in a similar role supporting and interfacing with management. Experience in supporting development and design environments with Java, J2EE/.NET and database technologies. Experience in Spring REST, MyBatis, Oracle, JSON, JMS and Caching. Experience in Jenkin, JIRA, SQL Developer, Eclipse, Unix Experience working on complex technical projects in a multi-vendor project environment. Incident and Issue Management experience required. Problem solving and Root Cause Analysis background required Experience using software development life cycle (SDLC) to deliver solutions and experience with developing web applications deployed in multi-tiered environments Experience writing & maintaining technical designs, functional designs, and integration documentation using either UML or EA Understanding to hands on development experience with web applications deployed in complex multi-tiered environments including: Proficient in deploying applications on J2EE Web/Application servers like JBoss, WebLogic and Tomcat preferred. Hands on experience in databases like Oracle, SQL Server, MySQL. Capable of writing complex DB queries and performing SQL analysis and tuning preferred. Knowledge of SOA vs micro services and their appropriate application is desired. Strong understanding of Object-Oriented Analysis and Design (OOAD) concepts. A well-developed understanding of the theory and principles of operation of the internet and packet data protocols. Able to learn, or have pre-existing knowledge of, basic connected car architecture including systems integration, interface details, in-vehicle services/functions in order to understand the platform and environment for effective triage and troubleshooting capabilities. Strong coordination, communication, and networking sills Maintains professional demeanor Ability to work as a team and display excellent communication and interpersonal skills Able to multi-task and maintain composure Domestic and international travel required Salary range: $91,810 to $131,285