Teller

Teller

Pay is based on a number of factors including the successful candidate's job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. Position requires flexibility Monday through Friday 7:15 am to 6:15 pm with rotating Saturdays 8:30 am to 1:30 pm. Location: 4302 W Olive St., Rogers, AR. Bilingual English/Spanish preferred.

Under the supervision and guidance of the assigned manager the Teller accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. The incumbent identifies customer needs and refers them to product specialists. The Teller gains knowledge of other areas in the bank and by cross-training to provide an expected level of exceptional customer service.

Essential duties and responsibilities include the following. Other duties may be assigned.

1. Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
2. Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.
3. Accurately accept and process customer teller transactions. Adhere to bank policies and procedures, including customer identification program.
4. Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and/or teller capture.
5. Prepare daily settlements of teller cash and proof transactions.
6. Using customer focused skills, explain policies and procedures to customers as applicable.
7. Balance cash drawer to transactions daily.
8. May open new accounts if successfully completed FSR training.
9. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

Team accountabilities include supporting and upholding the Arvest Mission Statement, upholding the Arvest Code of Ethics and ensuring that confidential information is safeguarded, maintaining a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service, formulating and communicating new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation, and promoting professionalism at all times.

Qualification requirements include a high school diploma or general education degree (GED) required, sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.

Other skills and abilities include arriving at work on time, working on site and having regular work attendance, working cooperatively with other co-workers regardless of personality, presence or communication style, providing cordial customer service regardless of customer personality, presence or communication style, performing several tasks at once, working in a stressful atmosphere, rotating job tasks, occasionally working overtime, greeting others cordially, coordinating multiple and changing priorities, verbally communicating with all other associates, operating telephone, scanner, copier and FAX machines, moving from department, division, or bank to department, division or bank to attend meetings, operating personal computer keyboard in order to create reports, schedules and other appropriate documentation.

Physical demands include standing, walking, sitting, talking and hearing. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch. The associate may occasionally be required to lift or move up to 52 pounds. Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

Work environment characteristics include a usually moderate noise level.

Grade 10

Pay Range: $15.80 - $19.70 per hour