Service Drive Acquisition Manager

Service Drive Acquisition ManagerFitzgerald Auto Mall is seeking a motivated and customer-focused professional to join our Fitz Buys Cars team. This role is ideal for someone who thrives on building relationships, identifying opportunities, and helping customers explore vehicle upgrade or acquisition options.We offer a generous compensation plan including commission and bonus potential, along with a supportive, family-friendly work environment.BenefitsCompetitive pay plan with commission and bonusPositive, family-friendly workplace cultureProven training program—we invest in your successHealth, Dental, 401(k), and Paid Time OffQualifications & RequirementsPrevious customer service experience is preferred. Candidates with experience in hospitality, call centers, telemarketing, customer service, mortgage, financial services, or insurance are highly encouraged to apply. Successful applicants will present a professional appearance and bring high energy, a positive attitude, and strong communication skills.Experience in automotive sales, service, or customer relations preferredStrong interpersonal and communication skills with a customer-first mindsetAbility to identify sales opportunities and present effective solutionsSelf-motivated and results-driven; comfortable in a fast-paced environmentProficiency with CRM systems or dealership software is a plusValid driver's license requiredKey ResponsibilitiesCustomer EngagementGreet and engage customers in the service drive to build rapport and trustEducate customers on upgrade, trade-in, and acquisition opportunitiesAcquisition & Trade-In OpportunitiesIdentify customers with high-value trade-ins or expiring warrantiesPresent upgrade programs, lease-end options, and current promotionsPartner with the sales team to transition interested customers smoothly into the sales processService Department CollaborationCollaborate with service advisors and technicians to identify vehicle and customer opportunitiesMaintain clear communication between departments to enhance the customer experienceProcess & ReportingTrack interactions, opportunities, and conversion outcomesReport acquisition metrics and improvement insights to managementEnsure compliance with dealership policies and customer satisfaction standardsFitzgerald Auto Mall is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national