IT Manager

We are seeking a forward-thinking Information Technology (IT) Manager to lead and optimize our internal technology environment in close partnership with our managed service provider. This role is responsible for ensuring that all systems, infrastructure, and support functions align with our core values of Deploy Faster, Operate with Confidence, and Design with Purpose. This role requiresa forward-thinkingIT professional whocan streamline technologydelivery,maintain a secureand reliable computingecosystem, and implementthoughtful, scalable solutionsthat support theorganization's evolvingbusinessand compliance requirements. The ideal candidatecombines strategic visionwith hands-ontechnical expertise, ensuringthe secureadministration of MicrosoftGCC High environments, supporting CybersecurityMaturity Model Certification(CMMC) compliance initiatives, andenabling the responsibleadoption and governanceof AI technologies. This individual willchampionsecurity-first IToperations, protect ControlledUnclassified Information(CUI), maintain compliancewith applicable federalandindustry standards, andempower teams throughefficient, resilient, andpurpose-built technologysolutions. What You’ll Do Serve as the primary internal point of contact for all IT matters, coordinating day-to-day needs, escalations, and project work with SelectTech’s managed service provider. Drive IT initiatives by optimizing workflows, accelerating technology implementations, and improving system responsiveness across the organization. Support and maintain clear IT policies, configuration standards, disaster recovery procedures, and user-facing training materials. Identify software and applications to solve business specific problems. Deliver and operationalize generative AI / LLM use cases (e.g., enterprise search, summarization, agent workflows, document Q&A) to support business objectives. Design and implement Retrieval-Augmented Generation (RAG) architectures leveraging vector databases to support scalable AI solutions. Lead IT project planning, resource allocation, and vendor coordination to ensure timely and efficient delivery. Oversee onboarding and offboarding processes, ensuring timely and compliance account provisioning in Microsoft 365 GCC High, company networks, and associated systems. Maintain system access controls and conduct periodic audits to ensure users and systems Operate with Confidence through proper security alignment. Assist with the provisioning, configuration, and deployment of laptops, workstations, and associated hardware to ensure employees receive purpose-built tools aligned with their role. Maintain accurate hardware/software inventory to reduce downtime, optimize lifecycle management, and support Design with Purpose technology planning. Develop, document, and optimize troubleshooting procedures that contribute to predictable and reliable IT service delivery. Assist with overseeing the company’s LAN/WAN infrastructure, WiFi systems, VPNs, and remote access tools, ensuring consistent performance and secure connectivity across all locations. Assist with the implementation of infrastructure improvements, focusing on reliability, scalability, and long-term stability. Support cabling projects, network documentation, and vendor coordination. Assist with efforts to maintain a secure computing environment through robust cybersecurity practices, ensuring the organization can Operate with Confidence in all digital operations. Assist with CMMC control implementation, system monitoring, vulnerability mitigation, and audit-readiness. Assist with documentation supporting streamlined operations and efficient troubleshooting. Oversee the reliable setup, configuration, and troubleshooting of office peripherals—including printers, scanners, and conference room AV systems—ensuring employees can collaborate and communicate seamlessly. What You Bring Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent professional experience. 4–7+ years of progressive IT experience, including hands-on technical troubleshooting. Certifications: CompTIA A+, Security+, Azure AB-900, and Microsoft 365 Fundamentals MC-900 are desirable Experience supporting CMMC, NIST 800-171, DFARS, or similar defense-industry cybersecurity frameworks is required Hands-on experience supporting Microsoft 365 GCC High environments Hands-on experience with at least one major AI platform and orchestration frameworks (Semantic Kernel, LangChain). Experience with LAN/WAN systems, VPNs, firewalls, Wi-Fi architecture, and network security fundamentals is a plus Strong proficiency in Office 365 administration, MFA/2MFA solutions, Windows environments, and endpoint management. Excellent communication, organizational, and project management skills. Strong verbal communication skills with a customer-service mindset and the ability to clearly explain complex technical concepts to non-technical users. Strong written communication skills with the ability to work collaboratively in a team environment. Familiarity with network security principles and best practices. Excellent troubleshooting and problem-solving skills. Must be able to obtain and maintain at least a DoD Secret security clearance. Why Join SelectTech? At SelectTech, you’ll work alongside a team that values innovation, precision, and purpose. Your expertise will directly contribute to solutions that deploy faster, operate with confidence, and are designed with purpose—helping us drive mission success. EEO is Law: EEO is Law Supplement: SelectTech Services complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Department, View phone number on click.appcast.io, View email address on click.appcast.io. Must be able to qualify for and maintain a Secret Security Clearance #J-18808-Ljbffr