CNA/MA - Clinical Care Coordinator

Job Description

Job Description

Clinical Care Coordinator

Full-Time, M–F • On-Site • Puyallup, WA

About United Wound Healing

Our mission to change skin and wound care while improving the lives of others isn’t easy, but it’s worth it. One in ten residents in a skilled nursing facility will develop a skin condition requiring expert medical care. We believe that every person deserves the very best skin and wound care. Care Coordinators are a key part of our care team, ensuring every patient has the best opportunity to heal. If you enjoy being part of a fast-paced team alongside our Skin and Wound Specialists, you will find this to be a great career.

Compensation & Benefits

Salary: $24.00 - $27.00 hourly (DOE) | Hourly, Non-Exempt | Full-Time | Location: Puyallup, WA

Health & Wellness

• Medical, Dental, Orthodontic, Vision, and Rx — minimum 80% of employee monthly premiums covered; HSA; dependent coverage available at employee’s expense
• Employer-sponsored Life, AD&D, and Disability Insurance
• Voluntary supplemental plans: Accident, Cancer, Critical Illness, STD, Identity Protection, and more

Time Off

• Accrue up to 132 hours (16.5 days) of PTO in your first year, based on FTE status
• 8 paid holidays for full-time employees

Financial & Career Growth

• 401(k) with employer match on first 4%

Work-Life Quality

• Monday–Friday | Typical hours 8:00 AM – 4:30 PM; no nights or weekends
• Core Values that promote work-life harmony
• A collaborative, team-driven culture that promotes recognition and celebrates everyday wins

What You Bring

• Credentials: Active CNA or MA Certification/License in Washington State
• Technical: Computer savvy; intermediate proficiency in MS Suite — Word, Teams, Outlook, and Excel
• Communication: Strong verbal and written communication skills; professional phone etiquette and excellent customer service
• Organization: Excellent attention to detail, strong time management, and ability to prioritize time-sensitive situations with urgency
• Interpersonal: Strong interpersonal skills with the ability to communicate effectively across a variety of people and settings
• Adaptability: Ability to multitask while providing compassionate patient care in a fast-paced environment
• Leadership: Leadership qualities with the ability to work well within a team of healthcare professionals
• Character: Self-motivated, punctual, dependable, trustworthy, honest, and professional with a positive attitude

What You’ll Do

• Maintain care coordination dashboards, patient lists, and tracking for CCM/PCM programs
• Track referrals, authorizations, and follow-up appointments across specialty and post-acute services
• Conduct non-clinical patient and family outreach, including welcome calls and appointment reminders
• Coordinate communication between patients, facilities, Care Managers, and providers
• Gather, upload, and organize medical records, wound photos, labs, and imaging reports
• Support scheduling for follow-up visits, interdisciplinary rounds, and provider appointments
• Complete clerical tasks related to Care Management, including outreach, scheduling, and documentation
• Monitor admissions, discharges, and census changes from skilled nursing and post-acute facilities
• Prepare patient summaries, reports, and materials for care team meetings
• Escalate clinical concerns promptly to a Care Manager or provider
• Participate in required training, meetings, and compliance activities

Ready to Make an Impact?

If you’re a detail-oriented care professional who wants to do meaningful work and grow with a purpose-driven team, we’d love to hear from you.

Apply at:

United Wound Healing is a drug-free workplace. All offers are contingent upon successful drug screening and criminal background check. Equal Opportunity Employer.