Guest Service Representative/Joy Creator
Nothing Bundt Cakes #34
Job Description
Job Description
Benefits:
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Enjoy your evenings: We close earlier than most food service jobs.
- We offer flexible work schedules.
- Were keeping it casual. T-shirts and sneakers are where its at!
- Cake discounts. Yummm!
- This job is fun. Its literally a piece of cake!
- This is a great place to make new friends!
- It smells great in here, all the time, and you will too!
- Youll get trained. Not only on crafting cake, but on growing your career.
- We love to celebrate and bring joy to the community.
Applicants must be 16 years of age or older. Part-time GSRs will be scheduled 15-30 hours per week Monday-Sunday.
Must have the flexibility to work morning, midday, or evening shifts. Shifts times may vary. Bakery hours are Monday-Saturday: 9am-7pm, Sunday: 11am-4pm. Job Responsibilities:
- Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
- Suggest additional merchandise, including balloons, candles and cards, to complete unique celebration.
- Process guest orders efficiently and accurately utilizing point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
- Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
- Restock retail merchandise and cake display case to ensure a strong visual presentation.
- Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Comply with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintain a consistent work attendance and punctuality record.
Servants Heart
- Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
- Keeps the good of the team or guest ahead of personal interests or gain.
- Displays humility and empathy in interactions with others.
- Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
- Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a strong sense of urgency and adheres to NbC brand standards.
- Projects warmth, enthusiasm, and optimism that attracts others.
- Builds positive, productive relationships with all team members.
- Listens actively and communicates openly, clearly and respectfully.
Vacancy posted 14 days ago
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