Senior Manager, Digital Product - Post Purchase

Senior Manager Of Digital Product ManagementThe Senior Manager of Digital Product Management is a strategic leader responsible for attracting, retaining, and developing top talent, focused on assessing customer needs and inspiring cross-functional product teams to find the fastest way to achieve value around those needs. The Senior Manager, DPM focuses on proactively guiding and executing the delivery of business value to drive sales, improve efficiency, and improve customer sentiment through the production of quality products.The Senior Manager, DPM is accountable for driving and executing the vision and development of the e-Commerce digital product roadmap across multiple classes of trade. Within their designated product function, this role oversees the entire product lifecycle from concept to launch, guiding cross-functional teams including engineering, development, UX Design, Marketing, and Sales to value-driven outcomes. They set priorities for the squads, make appropriate digital product tradeoffs, guide in-depth business reviews, communicate and present across all levels of the organization, support cross-functional product teams, and measure success of initiatives.This role is responsible for managing our Post Purchase workstream of our e-Commerce solution and requires a customer-centric mindset, strong analytical and technical acumen, and the ability to navigate complex and fast-paced environments. The Senior Manager, DPM is a proactive problem-solver and a visionary thinker, understanding how to scale digital products in order to unify disparate sites within Cardinal Health. The Senior Manager of Digital Product plays a critical role in driving the company's digital transformation, enhancing user experience, and achieving growth targets, all while ensuring alignment with the overall business strategy.ResponsibilitiesStrategy and PlanningDrives the overall product vision and strategies through an understanding of customer and stakeholder needs to provide Cardinal Health customers with an unparalleled customer experience in regard to buying and operating with our organizationApplies domain expertise to provide thought leadership and translate vision into action to drive business growthCollaborates across the business to create alignment between products to provide a seamless user experienceUnderstands financial and business impact of proposed product updates and activities within the product portfolio, prioritizes updates to support the broader PSS roadmap, and allocates funding across the productsIdentifies goals, metrics, and appropriate analytics to measure the performance of the product and its individual features, making recommendations to refine product based on learningsLooks across product teams and feature sets with a focus on alignment, dependencies, and end-to-end customer experience flowsContributes to and makes recommendations for strategic plans of the key objectives in a timely and fiscally responsible mannerParticipates in and influences the development of enterprise technology roadmapsSupports and nurtures strategic vendor relationships, recommends ways to influence vendors that align to portfolio and enterprise strategic objectivesDelivery and ExecutionDrives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder, and customer prioritiesDocuments, reviews, and validates to meet quality and change control standardsUnderstands company goals and KPIs to deliver value against themAnticipates and resolves issues within or across product teams that may impair teams from delivery of a product in order to meet strategic, financial and technical goalsReceives and prioritizes incoming requests from business partners and stakeholders balanced against business strategy, product vision and user needsProvides guidance on design of products while balancing dependencies and integration within other products across the businessReviews and analyzes product metrics to inform strategic and tactical product decisionsMakes suggestions to drive operational excellence, create internal customer satisfaction, and meet operational metricsIdentifies potential risks and challenges in the product development process, proactively developing mitigation strategies and solutions to keep projects on track.Leadership & ManagementProvides leadership, mentoring, and coaching to develop a team of product managers, fostering a culture of collaboration, innovation, and excellenceProactively anticipates challenges and opportunities, guiding teams to success through clear communication and problem-solving, with a passion for fostering a collaborative and productive environment.Attracts, retains, and develops top talent to build a world class Product Management TeamConducts annual and quarterly reviews, reviewing individual development plans and providing performance feedbackDrives and fosters collaboration with team members (Dev, UX, Ops, Sales, etc.) to drive value, identify, and resolve challengesAdvocates for the end user and stakeholder by associating with the product, empathizing with and understanding user needsWorks with the product team to assess progress, disseminate lessons learned, and understand next stepsManages cross-functional team and stakeholder expectations to execute product strategyEducates stakeholders requesting work to determine priority based on tangible benefits and/or user experienceGuides junior team members in strategy, alignment, analysis, and execution tasksParticipates in and contributes to learning activities around modern software design and development core practicesExperience10+ years of experience in eCommerce Product Management, Digital Transformation, agile product management or a related function preferredMastery of working as a Product Manager in a modern software development-based environment and overseeing multiple productsMastery of modern software development product management practices and agile methodologies, specifically within digital transformation, test driven development, and continuous deploymentMastery of working in a fast paced, fluid environment where priorities shift on a regular basisProficiency in communicating with and influencing functional and technical team members at multiple levels within an organizationMastery of working as part of a collaborative, cross-functional, modern software design and development teamProficiency in creating, prioritizing, and accepting user storiesProficiency in conducting user research and testing to understand needsMastery of identifying goals, metrics and analytics to measure product valueProficiency of conducting competitive research and analysisProficiency in guiding more junior team members through Product Management fundamentals in a professional settingProficiency in managing and growing team members in a professional setting5+ years Agile SDLC experience preferredExperience partnering with and managing third party eCommerce partners (Adobe, HCL, Coveo, Verint)Jira and/or Confluence experienceBachelor's Degree preferred, MBA preferredSkills and CompetenciesBalances Stakeholders: Anticipates and balances needs of multiple stakeholdersManages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems; extreme attention-to-detail and ability to juggle multiple projects in a fast-paced, dynamic environmentProactive Leadership Skills: Proactively anticipates challenges and opportunities, guiding teams to success through clear communication and problem-solving, with a passion for fostering a collaborative and productive environment.Organizationally Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. Ability to understand and discuss technical concepts, schedule tradeoffs, and negotiate opportunistic new ideas with technical and non-technical partnersBusiness Insight: Applies knowledge of business and market to advance organization's goals within product vision and roadmap; applies business and financial acumen consistently in product developmentCollaborates: Builds partnerships and works collaboratively with others to meet shared objectivesCommunicates Effectively and Interpersonal Skills: Develops and delivers communications that convey a clear understanding of the unique needs of different audiencesCustomer Focus: Builds strong customer relationships and delivers customer-centric solutionsCustomer Instincts: Strong instincts and judgment for when Product is "customer-ready" and will deliver valueResiliency and Situational Adaptability: Adapting approach and demeanor in real-time to match the shifting demands of different situationsAttracts Top Talent: Attracts and selects best talent to meet current and future business needsBuilds Effective Teams: Builds strong teams that apply diverse skills and perspectives to achieve common goalsDrives Engagement: Creates a climate where people are motivated to do their best