Shipper Support

Shipper Support Case Specialist

Join the Shipper Support Case Team to provide critical support to vendors and sellers utilizing Inbound Transportation Services. In this role, you'll resolve operational challenges, ensure service quality, and maintain excellent relationships with an extensive shipper network.

Responsibilities

• Process and resolve shipper support cases through proprietary communication platforms.
• Research and resolve missed pickup issues and other transportation disruptions.
• Maintain case resolution goal rate.
• Conduct proactive outreach calls when necessary.
• Document case resolutions and maintain accurate records for continual improvements.
• Collaborate with carriers and vendors to ensure successful freight pickup and delivery.
• Apply critical thinking skills to solve complex logistics challenges.

Essential Skills

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Basic computer proficiency, including experience with spreadsheets and data filtering.
• Ability to work independently and think critically.
• Strong attention to detail and accuracy.
• Customer service experience, preferably B2B.
• Interpersonal skills and previous experience in a performance-based role.

Additional Skills & Qualifications

• Familiarity with transportation terms and supply chain concepts.
• Experience with AI and Large Language Models.
• Previous experience in logistics, account management, vendor management or related fields requiring data analysis.
• Experience in roles requiring verification, validation of information and tracking product records of career growth in previous positions.

Work Environment

This position is onsite, located in Tempe, AZ. The schedule is Monday to Friday, 8:30 AM - 5:00 PM. Comprehensive training programs and career growth opportunities are offered, with potential conversion to full-time employment including competitive pay and benefits.

This is a Contract to Hire position based out of Tempe, AZ.

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tempe,AZ.

This position is anticipated to close on Aug 27, 2026.