HVAC Service Manager

Job Description

Job Description

Flo-Rite Mechanical is a flourishing Commercial HVAC Company serving the greater San Antonio, Houston, Austin, and surrounding areas. We pride ourselves on delivering exceptional customer service by designing precise solutions specific to client needs and meticulously executing to ensure projects are completed correctly the first time.

Our culture is built on the TRACI core values: Trust, Respect, Accountability, Communication, Integrity and we are in search of a dedicated HVAC Service Manager to join our family and play an integral role in the growth of our service department. We are looking for a self-motivated team leader excited to work in a positive and encouraging atmosphere with excellent problem-solving, time management, and multi-tasking skills. We are not just hiring; we are building the future of Flo-Rite—come help us set the standard!

Key Responsibilities:

• Operational Excellence: Provide strategic planning and management of HVAC service operations to maximize the efficiency of technicians and internal systems.
• Team Development: Lead the service department by assessing technician skills, identifying skill gaps, and implementing training and development programs to elevate team performance.
• Staff Management: Hire, evaluate, and mentor technicians; manage scheduling to ensure optimal coverage and performance.
• Quote Management: Oversee the entire lifecycle of service quotes, including professional submission, client acceptance, and meticulous execution.
• Technical Support & Quality Control: Offer expert guidance on complex repairs and conduct functional testing to ensure work quality and code compliance.
• Customer Relationship Management: Address customer issues with Integrity and Communication , ensuring long-term satisfaction and relationship stability.
• Financial Oversight: Manage departmental budgets, track job costs/profitability, and oversee the estimation of materials, equipment, and labor.
• Resource Management: Ensure parts and equipment are available; oversee inventory control and tool maintenance to maintain operational flow.
• Policy & Safety Compliance: Ensure all staff adhere to company policies, safety standards, and local mechanical codes.

Required Experience and Qualifications:

• 10+ years of Commercial HVAC experience, including gas piping, electrical, and plumbing systems.
• 3+ years of proven management experience with strong leadership and problem-solving skills rooted in Accountability .
• Proficient with primary functions of HVAC systems and associated mechanical tools.
• Ability to read schematics and interpret complex mechanical codes.
• Excellent Customer Service and Communication Skills.
• Proficient with Microsoft Products, dispatching software, and accounting tools.
• Capable of climbing ladders, using lift equipment, and lifting items up to 50lbs.
• Maintain a professional appearance and a positive team attitude.
• Current driver’s license and a clean driving record.
• Pass a national criminal background check.
• High School Diploma or GED

Benefits:

• Employer Paid Medical, Dental & Vision Insurance
• Enhanced Incentive Program with opportunity for performance-based Bonuses
• Opportunities for personal/professional growth and development via on the job training and paid ongoing education
• 8 company holidays plus Paid Time Off
• Company uniforms provided
• 401(k)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Flo-Rite Mechanical LLC is an equal opportunity employer.