Front Desk Attendant - Columbia Gym

Front Desk Attendant

Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association.

Columbia Association is a vibrant and inclusive community dedicated to promoting health, wellness, and fitness excellence. We pride ourselves on providing top-notch facilities and services to support our members on their fitness journeys. We are seeking a passionate and customer-focused Front Desk Attendant to join our team. This is a part-time position that can work up to 28 hours per week, with a minimum requirement of two shifts per week. The ideal candidate will play a pivotal role in creating a warm and welcoming environment for all members and guests. They will be responsible for building connections and relationships with our members while providing exceptional customer service.

Key Responsibilities:

• Greet all members and guests with a friendly and welcoming demeanor.
• Build strong connections and relationships with members to foster a sense of community.
• Act as a fitness concierge, assisting members in achieving their fitness goals by promoting and suggesting appropriate fitness services.
• Maintain a clean and organized front desk area and locker rooms to uphold the club's standards of cleanliness.
• Assist with administrative tasks such as member check-ins, registration, and answering phone calls.
• Provide information about club facilities, programs, and services to both members and prospective members.
• Handle member inquiries, feedback, and concerns in a professional and courteous manner.
• Collaborate with other team members to ensure a seamless and positive experience for all members.

Qualifications:

• Previous customer service experience in a hospitality, fitness, or related industry is preferred.
• Passion for fitness and a genuine desire to help others succeed on their fitness journeys.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and a commitment to maintaining cleanliness and organization.
• Positive attitude and enthusiasm for providing exceptional service to members.
• Ability to work flexible hours, including evenings and weekends.

Position Details:

• Part-Time: Up to 28 hours per week.
• Minimum requirement of two shifts per week.
• Flexible scheduling to accommodate availability.

Benefits:

• Opportunities for professional development and advancement.
• Part-time team members working 20 hours or more per week earn sick and vacation time.
• 401K Incentive Savings Plan: After one full calendar year of service, team members who complete 1,000 hours of service within the team member's anniversary calendar year or plan year are eligible to be covered by CA's retirement plan.
• Free CA Fit & Play Membership.
• Employee discounts and much more!

If you are enthusiastic about fitness and passionate about helping others lead healthier lives, we want to hear from you! Join our team and be a part of our mission to empower individuals to achieve their fitness goals and improve their quality of life.

1. The pay rate for this position is $16.00/per hour. CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/perks and paid leave.

Columbia Association is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the diversity of our organization. Over and above non-discrimination, CA's mission includes engaging our diverse community and meeting the evolving needs of a dynamic and inclusive community. That's why we welcome folks of diverse or marginalized backgrounds and abilities to apply to become part of the CA team.