Universal Banker (New Accounts & Consumer Loans) - Federal Way

Job Description

Job Description

At Qualstar Credit Union, we don't just process transactions; we help people improve their financial lives. If you enjoy connecting with people, solving problems, and guiding others toward smart financial decisions, this role gives you the chance to do that every day. About the RoleWe're excited to welcome an enthusiastic Member Relationship Representative (MRR) to our branch team! In this dual-role position, you'll split your time between building financial relationships and supporting daily teller operations. From opening new accounts and processing consumer loans to accurately handling cash transactions, you'll support a variety of member needs while delivering an exceptional member experience. What You'll DoYou'll play a key role in helping members improve their financial lives by building meaningful relationships, uncovering opportunities to save them money, and recommending solutions that fit their goals. As an MRR, you'll serve as a trusted financial partner by:Educating and guiding members on financial products tailored to their needsProactively identifying opportunities to help members save money and simplify their financesOpening new accounts and onboarding while providing ongoing supportTaking and processing consumer loan applicationsSupporting day-to-day branch operations, including transactions and account inquiriesEngaging with members to build lasting relationships through in-person and phone interactionsCollaborating with team members and other departments to achieve goals What We're Looking ForWe're looking for someone adaptable, eager to learn, and comfortable working in a fast-paced, team-oriented environment. You ask thoughtful questions, seek feedback, and aren't afraid to lean on your teammates as you continue to grow. If you enjoy building relationships and helping people succeed, are confident in your sales approach and comfortable recommending financial solutions, and communicate clearly and professionally, you'll likely thrive in this role. If that sounds like you, this could be a great fit! Why You'll Love Working HereWe offer a supportive workplace with benefits designed to help you grow:Incentives: Monthly bonuses averaging $200–$300 that reward contributions to our successComprehensive Benefits: Medical, dental, vision, life insurance, and EAP resources401(k): Employer contributions + matching optionsPaid Time Off: Vacation, sick leave, and federal holidaysWork-Life Balance: Consistent schedules with no Saturday shiftsAdditional Perks: Employee loan discounts, free parking, and a casual dress code Our Culture & Who We AreQualstar Credit Union is a people-first, purpose-driven credit union serving over 60,000 members, primarily hardworking union members and their families. We're based in Bothell, WA, with 120 employees focused on thoughtful, sustainable growth while staying true to our mission of serving members. Our culture is team-oriented, supportive, growth-focused, and service-driven. Hear From Our Members"The passion Qualstar staff show when helping members is why I keep coming back. My representative went above and beyond to help me with my car loan and provided solutions I didn't know were possible. You can tell they truly care about their members!" Next StepsIf you're ready to join a team where you can make a difference and grow your skills, apply today! Tell us about yourself and how you can contribute to improving our members' financial lives.Qualstar Credit Union is an Equal Opportunity Employer.

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