Financial Aid Administrator

Job Description

Job Description

Title: Financial Aid Administrator

Employee Classification: Financial Aid Administrator

Campus: University of North Texas

Division: UNT-Enrollment Management

Sub Division-Department: UNT-Financial Aid & Schol-Gen

Department: UNT-Financial Aid-164860

Job Location: Denton

Salary: Salary Commensurate with Experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at

Department Summary

The Financial Aid & Scholarships (FAS) Office is committed to helping students achieve their educational goals by providing effective and meaningful financial aid assistance. FAS is responsible for processing financial aid applications, administrating various financial aid programs, and providing financial aid counseling to students and their families.

Position Overview

This position is responsible for managing a financial aid student caseload, processing of aid adjustments, assisting with officewide quality controls, and counseling students regarding financial aid to include eligibility requirements, available financial aid options, and the requirements for the renewal and retention of aid programs. Position serves as main point of contact for internal inquiries regarding a students financial aid status and for ensuring that student inquiries have been resolved. Serves as backup to the customer service team. This position must possess a deep understanding of federal, state, and institutional financial aid and scholarship policies in order to effectively counsel students and assist with the accurate and timely processing of their financial aid.

Minimum Qualifications

Bachelor's in related field, three years in student services or related roles. Equivalent education, training, experience accepted. Must maintain good standing on federal student loans, grant NSLDS access for hire & continued employment.

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office.
• In depth knowledge of financial aid processes, policies and procedures or ability to quickly assimilate.
• Ability to problem solve, multitask and organize in a fast paced collaborative environment.
• Ability to effectively communicate.
• Develops and maintains effective working relationships.

Preferred Qualifications

• Experience working in a financial aid office.
• Demonstrated strong writing skills.
• Have documented presentation involvement.
• Proficiency in the operation of personal computers and be able to learn new software programs rapidly.
• Able to engage and communicate enthusiastically to various populations in a positive, courteous, and professional manner.
• Bilingual.

Required License/Registration/Certifications

Obtain clearance to NSLDS within 30 days of hire. 

Job Duties

• Manages a financial aid caseload to help ensure accurate and timely administration of student financial aid.
• Processes manual aid adjustments and completes various quality control reviews.
• Serves as main point of contact for internal inquiries regarding student aid and ensures student aid related inquiries are resolved in a timely manner.
• Serves as backup to the customer service team.
• Participates in financial aid presentations, training, and outreach.
• Attends and completes trainings as assigned to include a review of Federal Student Aid and Texas Higher Education Coordinating Board written guides.

Physical Requirements

• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pounds.
• Sedentary work that primarily involves sitting/standing. 

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday - Friday, 8:00-5:00pm, with occasional nights/weekends.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.