Customer Service Representative

Job Description

Job Description

Customer Service Representative

Rochester, NH - Full Time

About our energy

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

• Extensive benefits including 100% paid insurance options
• Matched 401(k) options
• Employee & family fuel discounts for your home
• State of the art Training Center
• 3.5 Weeks paid time off + 7 paid holidays
• Veteran’s Day paid holiday for active military and veterans
• Opportunity for growth
• Complimentary coffee, snacks, and Thanksgiving turkey
• Shortened summer hours - full pay, shorter days
• Wellness reimbursement (gym, exercise classes, and more)
• Tuition reimbursement
• Additional voluntary benefits
• Pet insurance

About this opportunity

This position is responsible for efficiently providing solutions to customer service needs through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential. Shifts vary depending on department needs. Position includes discounts on all products and services we provide.

What your role will look like

• Accurately and appropriately manage, respond to, and resolve customer questions, concerns and inquiries
• Provide customer with requested information by using application software, or other
• Appropriate means and assist customer to achieve total satisfaction
• Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information
• Demonstrate ability to accurately and successfully use Eastern’s application software system

• Regular attendance and punctuality adherence to a schedule that meets the needs of the department which increases on a seasonal basis

• Be receptive to and competently use new technologies
• Other duties as assigned

What you’ll bring to this role

• Experience: 2-3 years of Telephone Call Center Environment Experience
• Education: High school graduate minimum
• Highly organized with strong problem-solving skills
• Utilize excellent verbal and written communication skills
• Demonstrated ability to read and write English and perform basic math skills
• Demonstrated ability to multi-task
• Reliability and exceptional customer service skills

Apply now to heat up your career at Eastern!