Customer Support Technician

Job Description

Job Description

IT Desktop Support (Advanced)

We are looking for an experienced IT Desktop Support professional to provide expert-level technical support and help maintain the stability and security of end-user computing environments. This is an advanced role suited for someone who thrives on complex problem-solving, takes ownership of critical incidents, and enjoys mentoring others.

What You'll Do

In this role, you'll diagnose and resolve high-level hardware, software, and network issues while serving as a resource for junior IT staff — both through mentoring and end-user training on new technologies. You'll manage and remediate workstation security vulnerabilities using Microsoft Endpoint Configuration Manager (MECM) and Qualys, assist with file restores, and coordinate with IT Infrastructure on network status and port activation.

You'll also support audiovisual and video conferencing setups, with familiarity in platforms like Microsoft Teams, Cisco Webex, Zoom, and GoTo being a plus, as well as Microsoft Teams Rooms certified equipment. When critical incidents arise, you'll escalate and collaborate with the IT Team Lead to drive resolution. Beyond day-to-day support, you'll contribute to IT projects from implementation through completion, finalize internal documentation for future reference, and participate in an after-hours on-call rotation. Travel to remote locations may be required on occasion.

What You'll Bring

You have 2–5 years of IT experience in computer systems or support, with a strong foundation in hardware and software troubleshooting. You're comfortable working with ticketing systems, scripting and automation tools, and Active Directory, and you have a solid understanding of help desk processes and service management principles. You can manage competing priorities, work independently or as part of a team, and stay composed under pressure.

An Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field is preferred — or equivalent hands-on experience. A high school diploma or equivalent is required, and additional certifications are always a plus. You'll also need to be able to lift up to 50 pounds, as this is a fully onsite role with hours between 7:00 AM and 6:00 PM, Monday through Friday.

Key Skills

Desktop support, technical troubleshooting, customer service, help desk support, configuration management, Active Directory, Windows 10, virtual meeting platforms, audiovisual support

This is a Contract position based out of Boca Raton, FL.

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Boca Raton,FL.

This position is anticipated to close on Jun 15, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.