Homebuyer Concierge

Homebuyer Concierge The Homebuyer Concierge (HBC) role delivers a high‑touch, proactive homebuying experience from purchase agreement through closing, acting as the single point of contact and primary liaison between the Homebuyer and the builder. Your Responsibilities on the Team Customer Relationship & Communication Act as the primary, “customer‑first” point of contact, providing warm and consistent updates via multiple channels. Educate buyers on mortgage, title, closing journey and construction expectations to ensure a seamless experience. Conduct regular check‑ins to provide progress updates, resolve concerns, and celebrate key milestones through closing day. Operations & Systems Management Maintain 100% accuracy for all customer interactions, closing dates, and documentation using the appropriate CRM software. Generate and execute all post‑agreement addenda and verify all requirements are met to ensure on‑time closings. Guide homebuyers to download and use the Lennar App as the primary hub for their closing journey. Cross‑Functional Coordination Coordinate communication between Homebuyers and internal partners (Construction, Mortgage, Title, and Sales). Facilitate timely closing by communicating with external partners as needed. Independently manage complex issues, including appraisal challenges, loan denials, and scheduling conflicts. Participate in weekly backlog meetings to audit home statuses and proactively mitigate potential closing delays. Your Toolbox High School diploma or GED required; bachelor’s degree preferred. At least one year of experience supporting a real‑estate sales team preferred. Proven ability to deliver high‑quality customer service in a fast‑paced, high‑volume environment. Flexibility to work varying hours, including occasional attendance on site with homeowners or off‑site events. Strong organizational and time‑management skills, with the ability to communicate effectively and navigate real‑estate and residential construction processes. Ability to assess issues, identify solutions, and manage multiple priorities. Proficiency in Microsoft Word, Excel, and CRM platforms. Proficiency in using digital communication tools and AI‑augmented software (including automated transcription and summarization) to streamline documentation and manage the customer journey. Hold or obtain a valid Real Estate License where such licensing is a regulatory requirement. Contacts Daily interaction with various division personnel, outside agencies, business partners, consultants, and homeowners. Regular contact with the public; frequent external contacts where matters discussed require resourcefulness, patience, clarity, and tact. Physical & Office/Site Presence Requirements This position is primarily sedentary and requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing at most 25pounds. Finger dexterity is required to operate a computer keyboard, calculator, and telephone equipment. The employee may be required to operate a motor vehicle. General Overview of Compensation & Benefits The base compensation for this position is expected to range from an hourly rate of $31.25 to $31.00, subject to adjustments based on qualifications and geographic variations. The position may be eligible for bonuses and commissions. Benefits include health insurance (medical, dental, vision), a 401(k) retirement plan with a 1:1 company match up to 5%, paid parental leave, an associate assistance plan, an education assistance program, up to $30,000 in adoption assistance, three weeks of vacation annually, holiday, sick leave, personal days, a new‑hire referral bonus program, and significant home‑purchase discounts. Equal Opportunity Employment Lennar is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. #J-18808-Ljbffr LSC Lennar Sales Corp