Outbound Call Center Sales Representative

$47k - $60k

MCI Careers seeks an Outbound Call Center Sales Representative to join our performance-driven Sales & Business Development team. In this fast-paced customer service and sales role, you will make high-volume outbound calls to engage prospects, present solutions, overcome objections, and close sales for leading global brands. You'll follow scripts, document interactions in CRM systems, and hit clear KPIs for calls, conversions, and quality. MCI offers robust training, coaching, and advancement opportunities within a merit-based culture, plus exposure to innovative CX and digital sales technologies across multiple industries.

Responsibilities

Make high-volume outbound calls to prospects and existing customers
Follow sales scripts and brand guidelines to present products and services
Identify customer needs and match appropriate solutions
Handle objections and close sales to meet or exceed targets
Accurately document all interactions in CRM and call center systems
Meet or exceed KPIs for call volume, conversion, quality, and compliance
Collaborate with teammates and supervisors to improve performance
Participate in ongoing training, coaching, and quality monitoring
Adhere to all call center, client, and regulatory compliance standards
Provide professional, customer-focused communication on every call

Required Skills

Outbound sales calling
Cold calling
CRM software (e.g., Salesforce, Hub
Spot)
Call center dialer systems
Data entry and documentation
Objection handling
Sales closing techniques
Customer relationship management
Basic computer proficiency
Performance metric tracking (KPIs)

Apply

Vacancy posted 17 hours ago

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