Contact Ctr Rep - Scheduler $20.00

Description
Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient
and professional manner.
• Accurately documenting all calls using the appropriate computer systems.
• Following up on any unresolved queries and completing any call back requests in a timely manner.
• Providing advice, information and solutions to all customers.
• To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the
campaign you are assigned to work.
• Working to achievable targets within a strong team orientated environment.
• To adhere to quality scripts and to maintain a high level of quality scores.
• Ability to adapt to new changes in a fast pace environment.

• Must demonstrate self-initiated work behaviors, good verbal and written communication skills.
• Bilingual, English and Spanish preferred.
• If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language
Proficiency or Interpreter Assessment by MasterWord Interpreter Services.


H.S. Diploma or GED- Required
2 years contact center, customer service, &/or other experience in a healthcare setting is required.


Salary 20.00 - 20.00 Hour