Customer Service Representative

Job Description

Job Description

University Volkswagen and Audi Seattle are top-performing dealerships, and we’re looking for a passionate and talented Customer Service Representative to join our Service Drive team. The Service Drive team members at University Volkswagen and Audi Seattle are hard-working and fun-loving. From team events to summer BBQs, our employees know how to be the best and enjoy it.

University Volkswagen and Audi Seattle is committed to treating our customers and employees with honesty, respect, and professionalism. We realize that our future success is determined by how well we exceed our customer's expectations today and guide them through the exciting new changes in the automotive world.

The successful candidate should have previous experience in customer service, developing client relationships, and have excellent follow-up. The Customer Service Representative will work closely with the Service Manager and the rest of the Service Drive team.

Any job offer will be conditioned on passing a drug test for the following substances: Benzodiazepines, Barbiturates, Methadone, Propoxyphene, Cocaine, Heroin, Codeine, Morphine, Amphetamines, PCP. We do not test for marijuana or THC.

Responsibilities:

• Assist clients with inquiries, both over the phone and in person.
• Assist clients with appointment scheduling.
• Collects payment from clients using a variety of payment methods.
• Posts customer payments by recording cash, checks, and credit card transactions.
• Supports internal staff to ensure repair orders are properly closed out.
• Account for all business and close out deposits.
• Expected to adhere to the service process and cashiering guide.
• Maintains a friendly and welcoming demeanor with all clients.
• Utilizes excellent judgement on when and who to refer clients to for more information.
• Expected to complete and maintain factory certification and factory trainings as directed and in the timeframe established by their direct supervisor.

Requirements:

• No experience needed – on the job training available. Hiring immediately!
• Six months of experience in a customer-service related field is preferred but not required.
• High school diploma or GED required.
• Basic math and cash handling skills are required.
• Excellent conflict resolution and client management skills preferred.
• A team player who is focused on providing exemplary customer service.
• Proven ability to multi-task in a fast-paced work environment.
• Ability to follow instructions with a positive attitude.
• Be at least 18 years of age.

University Volkswagen and Audi Seattle offers a success-focused, family environment, and a competitive benefits package.

All full-time employees of Freeway Motors, Inc. are eligible for our comprehensive benefits package which includes: Company subsidized Health, Dental, and Vision insurance; fully subsidized EAP, LTD, Life, and AD&D insurance; 401k with company match; starting 96 hours per year of PTO; Paid company holidays.

Who is encouraged to apply?

We love to find people who are driven and motivated! University Volkswagen and Audi Seattle has a pay for performance philosophy that permeates the entire organization and we want people who are committed to success.

Our Philosophy

We provide a positive and rewarding environment for all of our employees as well as promote a quality customer service driven experience for our clients. University Volkswagen and Audi Seattle has been around the Seattle area for over 60 years and is still family owned and operated.

Training Program

There is an ongoing training program designed to assist our employees to be able to perform at an efficient and effective level.

Why you should choose University Volkswagen and Audi Seattle

Our management team is devoted to assisting our team members accomplish their goals. We believe in mentoring and leading by example. Training is part of our everyday routine and the culture at our dealership is one of team unity and positivity. Competitive pay, excellent benefits, and a strong compensation package.

University Volkswagen and Audi Seattle is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.