Customer Service Specialist

At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader. Location Location: Bismarck-Acceleration Center, Johnson Creek-Main Office, West Fargo-Main Office Job Information You have the knowledge, now gain the experience! Bobcat’s student program is an opportunity created to empower young professionals, like you. Whether you’re looking for on the job experience, testing the waters in a desired career path, or hoping for a foot in the door with us, we have an experience designed specifically for you and your aspirations. As a Co‑op or Intern you will be presented the tools to further your professional development, apply your schooling to real‑world projects, and gain hands‑on experience while completing your undergrad degree. Co‑op: An 8‑month long opportunity, Co‑op positions are a full‑time employment experience. Co‑ops are fully immersed into the worlds of corporate and production industry as a full‑time team member. Internship: A semester long opportunity, Internship positions are a part‑time employment experience. With the opportunity to extend multiple semesters, Interns tap into the foundations of our corporate and production industries. Co‑op and Intern opportunities span across 18 of Bobcat’s different functions. Role & Responsibility Disassemble products for Service Manual revision and/or Labor Time verification Conduct trend analysis of product field performance Operate products for audit and verification purposes Use statistical tools for advanced prediction of machine warranty Communicate directly with our dealer network Process warranty return parts, and participate in tear down analysis Troubleshoot Dealer technical questions on machines needing repair Job Requirements Freshman, Sophomore, Junior, or Senior standing seeking a degree in Ag System Technology, Ag Engineering, Mechanical Engineering or related technical field Excellent communications skills and high level of motivation Travel Required: Attention to detail Ability to multi-task and meet deadlines Team player, fast learner, and adaptable to change A self-starter and will dig into problems independently and will look for limited guidance Be able to commit to Doosan Bobcat for the entire term of the co‑op (8 months) or internship (4 months) Basic computer skills Ability to follow written instructions Student Benefits Competitive pay Gain experience on real‑life projects Work directly with skilled professionals at a global company Attend student‑specific events tied to personal and professional development and full‑time careers, as well as networking opportunities Opportunity to give back through organized Company‑sponsored community service events First access to full‑time career opportunities: Tuition reimbursement for co‑op/internship related courses up to $1,400 for a 3‑credit course Safety boots and safety glasses reimbursements Relocation reimbursements, if applicable House‑hunting or interview travel reimbursements Monthly $250 stipend As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. Doosan is an Equal Opportunity Employer, including Individuals with Disabilities and Protected Veterans. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at View phone number on click.appcast.io. Salary The salary range for this position is $23.00 - $26.00 per hour depending on experience and other factors. Benefits We are Doosan Bobcat. At Doosan Bobcat, you are part of the team that empowers people to accomplish more. We offer a total rewards package that will offer you salary plus potential of annual bonus based on your performance. Benefits include medical, dental, vision, prescription, 401(k) match, short & long term disability, health & flexible spending accounts, employee assistance program, life & AD&D insurance, military and jury duty differential pay, tuition reimbursement program, work flex policy, equipment rental program, paid volunteer opportunities, community non-profit donation match, along with paid vacation, holiday, sick, bereavement and parental leave. Disclosure as required by state/local law. #J-18808-Ljbffr