Client Support Specialist

Client Support Specialist

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As a Client Support Specialist, you will be responsible for providing assistance to a population of clients of varying ages, some with complex medical needs, in an engaging, collaborative, and team-based environment.

Position Summary:

Supervise and assist with daily needs including, but not limited to:

• Documenting goals and behaviors.
• Providing direct personal cares such as feeding, toileting, giving medications.
• Helping with walking, exercise, and movement.
• Providing a variety of activities to keep clients engaged and active.
• Escorting and engaging in community-based outings.
• Other activities based on individual's needs and abilities.
• Maintaining confidentiality of all individuals and does not discuss individuals in public areas.

• Demonstrating knowledge of and adheres to all infection control procedures including proper hand washing techniques, contact with blood spills and standard precautions.
• Communicating clearly and tactfully with individuals and their families, caregivers, case managers, transportation drivers, group homes, etc.
• Maintaining harmonious relationship with manager and co-workers, providing support and assistance to co-workers to ensure quality care.
• Demonstrating ability to read, understand and follow individual program plans and accurately documents on individual's goals.
• Assisting individuals with the planning/facilitating of program activities on/off campus as required.
• Assisting individuals in the use of toilet facilities and personal care as needed, including handwashing, providing perineal care, changing adult depends, changing into clean clothes, etc.
• Assisting with meal preparation, serving lunches, assisting in setting up and feeding individuals, when required.
• Assisting individuals with walking, including the use of walkers and wheelchairs, when applicable.
• Accurately account for individual's money during community outings.
• Providing medication management and assistance as required for program needs.
• Recording and reporting changes in the individual's physical condition, behavior or appearance to Manager or Program Coordinator.
• Making written reports of significant incidents occurring during program hours.
• Being responsible during program hours to contact appropriate staff in case of an emergency.
• Attending all trainings and meetings as required.
• Reporting suspected abuse & neglect to Program Coordinator and Manager immediately (within one hour).
• All other duties as assigned.

Knowledge, Experience & Qualifications:

• Requires a high school diploma or equivalent.
• Previous related experience in a healthcare setting preferred.
• Able to exercise effective judgment, sensitivity, and creativity to changing needs and situations.
• Ability to multi-task and perform multiple priorities.
• The ability to contribute in a team environment and/or independently, to provide excellent customer service.
• Ability to make decisions and solve problems.
• Demonstrates attitude of cooperation and professionalism.
• Must be able to solve problems and critically think, sometimes during stressful situations.
• Listens well and effectively communicates in writing and orally.

Licenses & Certifications:

• First Aid/CPR Certified within 6 months of hire.
• Medication Management Certified within 6 months of hire.

Equal Opportunity/Affirmative Action Employer committed to creating a culturally diverse workforce that serves the various needs of our clients.