Quality Assurance Coordinator/ Case Manager

Job Description

Job Description

Position Summary

The Quality Assurance Coordinator supports the implementation and maintenance of quality assurance processes across the SVI program. This position reviews case documentation, monitors compliance, identifies quality trends, supports corrective actions, and assists leadership with continuous improvement initiatives.

Key Responsibilities

• Conduct routine quality reviews and audits of case files and operational records
• Evaluate work products for accuracy, completeness, timeliness, and compliance
• Identify documentation deficiencies and process gaps
• Document quality findings and maintain audit records
• Track corrective actions and follow up on identified issues
• Maintain QA tools, checklists, monitoring forms, and tracking logs
• Monitor quality trends and recurring issues
• Prepare QA reports and performance summaries
• Collaborate with supervisors and program leadership on improvement strategies
• Support root-cause analysis and process improvement
• Assist with developing and revising procedures and quality standards
• Participate in internal audits and compliance reviews
• Identify training needs based on quality findings
• Maintain confidentiality of sensitive information
• Perform other duties as assigned

Minimum Qualifications

• Bachelor's degree in business administration, Public Administration, Quality Management, Criminal Justice, Social Work, Data Analytics, or related fields
• Equivalent combinations of education and progressively responsible experience may be considered
• Minimum two (2) years of experience in quality assurance, compliance, auditing, case management, data review, program monitoring, or related work
• Strong analytical and problem-solving skills
• Demonstrated ability to identify errors and compliance concerns
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office Suite, particularly Excel and Word

Preferred Qualifications

• Experience supporting government contracts or regulated programs
• Experience conducting case file audits or compliance reviews
• Experience with corrective action tracking
• Experience developing QA reports or performance dashboards
• Knowledge of continuous improvement methodologies
• Experience with electronic case management systems

What We Offer

· Competitive salary based on qualifications and experience

· Health, dental, and vision insurance

· Paid time off and company-observed holidays

· Professional development and training

· Career advancement opportunities

· Collaborative team environment

· Meaningful work supporting a high-impact federal program

Equal Employment Opportunity Statement

We are an equal opportunity employer and prohibit discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

\nCompany Description

Where great people, meaningful work, and big opportunities come together. At The Baptiste Group, we believe our success starts with our people. We’re building a team of talented, driven individuals who bring fresh ideas, strong expertise, and a commitment to doing great work every day. If you’re looking for more than just a job and want the opportunity to grow, make an impact, and be part of something bigger, we’d love to have you join us.

Company Description

Where great people, meaningful work, and big opportunities come together. At The Baptiste Group, we believe our success starts with our people. We’re building a team of talented, driven individuals who bring fresh ideas, strong expertise, and a commitment to doing great work every day. If you’re looking for more than just a job and want the opportunity to grow, make an impact, and be part of something bigger, we’d love to have you join us.