Live Sales Operations Coordinator

Job Description

Company: TraxNYC Corp — Diamond District, NYC

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Job Type: Full-Time, In-Office (64 W. 47th Street, NYC)

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Schedule: 40 hours/week, standard 5-day work week. Live auction schedules require flexibility — some shifts will fall on evenings and/or weekends depending on show times. Exact schedule discussed during interview.

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We're building something new — and we need someone sharp to help run it.

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TraxNYC is launching a live-selling division on TikTok and eBay Live, auctioning jewelry starting at $1. This isn't a "maintain the status quo" job — it's ground-floor, and the person who takes it will help shape how it runs as it grows. We need a fast, detail-obsessed Operations Coordinator to own the full order lifecycle — from listing creation through delivery and customer follow-up.

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Watch Now: a quick, personal look at the role and what we're building.

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Responsibilities

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• Create and manage product listings on TikTok Shop and eBay for live auction inventory
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• Pull and stage inventory ahead of each live show; keep real-time stock counts accurate to avoid overselling
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• Process orders promptly after each live, ensuring accurate invoicing and payment matching
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• Pack and ship orders in a timely manner, meeting platform shipping deadlines
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• Track shipments and proactively resolve delivery issues (delays, lost packages, damage claims)
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• Respond to customer messages and questions across both platforms — sizing, materials, order status, etc.
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• Handle returns, exchanges, and adjustments professionally and efficiently
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• Monitor and maintain seller ratings/feedback on both platforms
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• Act as a backup live-chat moderator during shows, answering buyer questions in real time
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• Coordinate with shipping/insurance partners on claims or discrepancies
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• Provide basic sales reporting after each live (units sold, revenue, sell-through rate)
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• Tracking inventory counts and coordinating with proper departments to keep record of inventory and what has been sold.
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Qualifications

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• Experience with e-commerce order fulfillment, customer service, or retail operations
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• Familiarity with TikTok Shop and/or eBay seller tools a plus, but not required — training provided
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• Strong organizational skills and ability to manage multiple orders/messages simultaneously
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• Comfortable in a fast-paced, live-selling environment where speed and accuracy both matter
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• Basic knowledge of jewelry (metals, gemstones, sizing) a plus
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• Strong written communication for customer-facing messages
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• Flexible availability, including evenings/weekends as live show schedules require
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Nice to Have

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• Experience in jewelry or luxury goods retail
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• Experience with live shopping platforms (Whatnot, ComeSell, etc.)
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What We're Looking For

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Someone who takes ownership without being asked twice, thinks two steps ahead of a problem, and gets satisfaction from a tight, well-run operation. If you like the idea of helping build a new revenue channel from scratch rather than just plugging into an existing system, this is for you.

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Why Join Us

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You'll join a tight-knit marketing team at the ground level of a new, high-growth initiative. TraxNYC has grown sales and profit year over year, and this live-selling division is one of our biggest bets on the future. We want people who want to grow with it — take on more, build more, and have real ownership over what they helped create.