Chief Operating Officer (Real Estate)

Job Description

THE COMPANY

Our client is an established, family-owned owner and operator of multifamily properties with more than 50 years of history in New York City. The company manages a portfolio of 30+ buildings across the five boroughs and is ready to bring on a Chief Operating Officer in a newly-crated role.

THE ROLE

Reporting directly to ownership, the Chief Operating Officer will lead all day-to-day operations of the company, including the Leasing & Administrative Property Management and Property & Asset Management teams. As a key member of the senior leadership team, this person will drive the company’s growth strategy while staying hands-on in a fast-paced, collaborative office.

$225-300K + Bonus + 401K + long-term incentive plan

WHAT YOU WILL DO

• Provide reporting to leadership on occupancy, maintenance costs, renewals, and overall portfolio performance
• Partner with ownership on the company’s strategic plan, annual operating goals and growth objectives, and lead execution across all departments
• Lead, mentor and develop all teams, set departmental goals, conduct performance reviews and hold leaders accountable for results
• Own the financial performance of the portfolio, including budgets, KPIs, variance analysis, financial statements and NOI growth
• Oversee leasing performance, including occupancy, pricing, concessions, renewals, vacancy loss and rent collections
• Oversee building operations and maintenance, including building systems, preventive maintenance, service requests and apartment turnover
• Manage capital planning and construction projects, including scopes of work, bidding, budgets and schedules
• Ensure portfolio-wide compliance with rent regulation, local laws and city and state agencies (DHCR, HPD, DOB, DEP, DOH), including violation removal, Local Law 97 and housing court matters
• Partner with ownership on acquisitions, dispositions and financings, including operational due diligence and integration of new properties
• Oversee accounting, HR, insurance and risk management, real estate tax matters and vendor procurement
• Build scalable systems, reporting and internal controls, and lead the adoption of Yardi, proptech and AI tools across the company
• Report regularly to ownership on operations, financial performance and strategic initiatives, and serve as the senior escalation point for emergencies

WHAT YOU BRING

• 7+ years of real estate operations experience, ideally in New York City multifamily
• Proven track record of improving NOI, occupancy and tenant retention across a multifamily portfolio
• Strong working knowledge of NYC rent regulation and DHCR, DOB and HPD requirements
• Strong financial acumen, including budgeting, financial statements and asset-level performance analysis
• Proficiency in Yardi, other proptech and MS Office, plus hands-on experience implementing AI-driven process improvements
• Excellent communication, organization and follow-through, with a proven ability to build relationships at every level
• Bachelor’s degree required; master’s degree in business, finance or real estate preferred