Associate Control Room Operator

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About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together theres something for everyone to get stuck into. And thats where you come in.

Job Description:

Hitachi Rail is seeking an enthusiastic self-motivated Associate Control Room Operator to support the Honolulu Rail Project from the Operations Control Center in Pearl City Hawaii . This position supports safe reliable and customer-focused rail service through system monitoring communication documentation and coordination with field and control room personnel.

The Associate Control Room Operator is expected to complete required OCC training obtain and maintain certification in the Information Control position and support other OCC functions as qualified and directed. This is a safety-sensitive position requiring procedural discipline clear communication accurate reporting and sound judgment in a 24/7 operating environment.

Key Responsibilities

OCC Operations:

• Complete required OCC classroom system and OJT training in accordance with approved qualification standards.
• Obtain and maintain certification in the Information Control position and support additional OCC duties as qualified.
• Monitor passenger movement at stations platforms and onboard trains using available OCC systems.
• Monitor assigned operational systems including CCTV alarms ATS-related information SCADA-related indications FDAS AFC RMS radio telephone and other OCC systems.
• Assist Train Controllers by managing external communications organizing information and supporting service recovery activities.
• Support safe coordination of station yard mainline maintenance degraded emergency testing and recovery activities as directed.
• Perform shift duties emergency duties overtime and other assignments as required.

Communication Coordination and Reporting:

• Coordinate with Train Controllers Station Operators Senior Station Operators OCC Supervisors Maintenance Security Safety emergency responders and other stakeholders.
• Communicate clearly and professionally by radio telephone email operational systems and in-person communication.
• Ensure timely notifications are made when events meet escalation safety security service disruption or reporting thresholds.
• Maintain accurate logs reports forms timelines and system entries in accordance with OCC procedures and Work Instructions.
• Support effective shift handovers to ensure continuity of service and awareness of open items.
• Assist in documenting events that may affect System Service Availability passenger movement station operations train service or operational performance.

Safety Compliance and Continuous Improvement:

• Follow approved Work Instructions operating procedures safety rules security requirements and management direction.
• Immediately report incidents accidents hazards unsafe conditions security concerns equipment failures and procedural non-compliance.
• Participate in drills exercises audits refresher training proficiency checks and requalification activities as required.
• Identify and communicate safety concerns procedural gaps operational risks and improvement opportunities.
• Promote teamwork customer service accountability and a professional control room environment.

Minimum Requirements:

• Minimum 2 years of experience in a control room transportation operations center rail transit station dispatching emergency communications public safety military operations utilities aviation maritime or other safety-critical operating environment.
• Ability to understand and operate complex technical systems and follow detailed operating procedures.
• Strong verbal and written communication skills.
• Ability to remain calm professional and focused during normal degraded emergency or time-sensitive operating conditions.
• Ability to accurately document events timelines actions communications and follow-up items.
• Ability to work rotating shifts weekends holidays overtime emergency callouts and non-standard schedules as required.
• Ability to obtain and maintain required OCC certifications.
• Good computer skills including use of operational systems reporting tools Microsoft Office applications email and other assigned software.

Preferred Qualifications:

• Experience in rail transit dispatching control room operations emergency management military operations aviation utilities or another safety-critical field.
• Experience using CCTV radio communications SCADA train control incident management maintenance management or alarm monitoring systems.
• Experience working in a regulated safety-sensitive or 24/7 operational environment.
• Familiarity with service availability incident reporting passenger management emergency response coordination or operational performance metrics.

Education:

High school diploma technical certificate or equivalent combination of education and relevant experience preferred.

Languages:
English Proficiency

Note: In accordance with the DOTs FRA and FTA programs Hitachis substance screening program tests pre-employment candidates and current employees as required for safety-sensitive positions

Bargaining Unit: Teamsters Local 996

Starting pay: $28.05

Benefits:
Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay Medical Dental and Vision Insurance Short & Long Term Disability Life & Accident Insurance a RetirementSavings Plan and Paid Vacation. We also offer a variety of Training and Development opportunities.

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Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi please send the nature of request and contact information to

Queries other than accommodation requests will not be responded to.

Thank you for your interest in Hitachi Rail. If your application is of interest we will be in contact. Please do not hesitate to discover more about us and our latest jobs at Hitachi Rail there is a place for everyone. We welcome and value differences in background age gender sexuality family status disability race nationality ethnicity religion and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

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