Technical Product Manager

About Diray Media

Diray Media is a woman-owned, WBENC-certified performance media company. We pair four decades of hands-on media expertise with our own proprietary optimization technology, and we measure ourselves on the outcomes our clients care about: sales, orders, leads, and market share. Our strategists, buyers, and analysts work directly on every account.

That combination is why this role exists. We aren’t a media agency bolting on technology. We build our own, and AI is now part of how everyone here works, from media buying to client reporting. Learn more at diraymedia.com.

About the Role

Our people are already building with AI. A media buyer builds a tool on their own and the team starts using it the next week. Our company-wide AI workshops produce new ideas every month. The ideas are good. What’s missing is the person who decides which ones become real products, builds the first version to prove it, and gets the winners supported in production.

That’s you. You’ll also be the front door to Technology: every request comes through you, and you decide what it actually is. A fix for a developer. A five-minute training moment. A config change. Or the start of something we should build. You’ll run our sprint cycle, own the roadmap intake, and use Claude Code to prototype ideas yourself.

You’ll report to our SVP of Technology.

What You’ll Do

Intake, triage, and user support

• Own help desk dispatch: intake, triage, routing, stated response windows, and escalations through to resolution
• Resolve access, account, and routine configuration requests directly
• Provide one-on-one support where the right answer is training, not a ticket
• Route vendor and client data issues to the right owner and follow them through

Delivery and sprint cadence

• Run our three-week sprint cycle, including planning, sprint reviews, and backlog grooming
• Own our Jira workspace: workflows, hygiene, and reporting
• Make sure every fix is logged with what broke and what changed, so workarounds and shadow systems can be retired

Roadmap and demand intelligence

• Own the roadmap funnel: intake, prioritization, and sequencing
• Spot repeated requests and turn them into product intake backed by evidence
• Manage the company-wide pipeline of AI and technology ideas
• Serve as the named technical adviser on active client projects

Proof of concept to production

• Build rapid proofs of concept with AI-assisted development tools such as Claude Code
• Assess tools built by employees: whether they work, what’s missing, and whether they should become supported products
• Define the path from proof of concept to production, including validation, infrastructure needs, support model, and fit with the product roadmap
• Scope and lead workflow automations

Enablement

• Partner with department leads to find automation and AI opportunities
• Facilitate workshops and training sessions on AI tools and internal systems
• Write and maintain documentation, guides, and training materials

What You Bring

• 3 to 5 years in product management, technical project management, or business systems
• Experience running intake and prioritization for internal users, not only external customers
• Hands-on experience running agile ceremonies and managing a backlog
• Enough technical depth to qualify an issue before it reaches a developer: you understand how systems, data, and integrations connect
• A habit of using AI tools in your daily work
• Clear communication with both technical and non-technical people, and the patience to teach
• Strong documentation discipline
• Comfort with ambiguity and shifting priorities

Nice to Have

• Prototypes or tools you’ve built yourself with Claude Code or similar AI coding assistants
• Experience in media, advertising, or marketing technology
• Working knowledge of SQL, APIs, or BI tools such as Power BI
• Jira administration experience
• Product or agile certifications (CSPO, PSM, or similar)
• Workshop or training facilitation experience

Compensation and Schedule

• Salary range: $105,000 to $130,000, based on experience and qualifications
• 100% employer-paid medical, life, and long-term disability insurance
• Voluntary dental and vision coverage
• 401(k) with pretax and post-tax options, plus profit sharing
• Monday through Friday, 9 a.m. to 5 p.m., in office Tuesday through Thursday in Norwalk, CT