Business Technology Manager - Platform Operations

OverviewAt Corgan we are passionate about great design but the best thing we build is each other. Here, you’ll find camaraderie and collaboration as abundantly as curiosity and creativity. Corgan is a welcoming and supportive environment that provides significant career advantages. You’ll find room to grow, freedom to explore — and the safety to fail. Thank you for your interest in joining our curious, passionate, hardworking team.This person owns the health, delivery, and roadmap of Corgan's enterprise platform estate. Your own depth is in HRIS, particularly UKG, and the portfolio you lead also spans Microsoft Dynamics 365 (CRM), ATS, and Financial Management systems. The role reports to the Director of Business Technology.This is a people-leadership role first. You will galvanize a team of analysts and platform specialists and activate the broader set of resources each effort needs, including contributors and vendor partners who do not report to you. You will set the operating standards the team works to and stay close enough to the work to guide the hardest calls.At Corgan, we value a highly collaborative environment to achieve shared goals. Accordingly, this is advertised as a primarily onsite position in the Dallas, TX office.ResponsibilitiesThis role is responsible for leading the Platform Services & Operations team and owning the delivery and operational health of the enterprise platform portfolio, with personal depth anchored in HRIS and UKG. Key responsibilities include:Team Leadership & People DevelopmentGalvanize, lead, coach, and grow a team of business analysts and platform specialists toward a shared set of outcomesActivate and direct the resources each initiative needs, including matrixed contributors and vendor partners who do not report to you, and hold them accountable to their commitmentsSet clear expectations, give direct and timely feedback, and develop each person's trajectoryOwn performance for the function, and build a culture that holds quality and accountability without micromanagingProject & Portfolio LeadershipOwn the operational roadmap for the service and operations platform estate and prioritize work against business value, risk, and capacityManage complex, multi-phase platform initiatives, ensuring delivery within scope, timeline, and budgetCoordinate with cross-functional shared services partners (HR, Accounting, Marketing, Legal) as well as within the IT team for shared dependenciesBusiness Analysis & Requirements ManagementOversee requirements analysis, process mapping, and gap analysis across the portfolioEnsure functional specifications, user stories, and documentation meet a consistent standardFacilitate or guide stakeholder workshops and requirements validation sessionsSystem Configuration & OptimizationStay current in HRIS and UKG configuration and architecture, enough to review the team's work and unblock difficult problemsSet configuration direction, release adoption, and platform standards across UKG and the adjacent estate (Dynamics 365, ATS, FMS)Regularly step into hands-on delivery as a contributing resourceVendor & Budget ManagementManage vendor and partner relationships across supported platforms, including scope, performance, and renewalsOwn the function's budget inputs and maintain a clear view of platform spend and valueTesting & Quality AssuranceEstablish testing standards across the team, covering UAT, system, integration, and regression testingEnsure defect resolution, data integrity, and system performance meet business requirementsStakeholder Management & TrainingServe as the senior business liaison for the platform portfolioRepresent platform operations in leadership planning and present clearly to stakeholdersLead change management activities that drive durable adoptionContinuous ImprovementMonitor platform performance and cost, and act on opportunities to improve bothUphold data quality and access-governance standards across the estate, ensuring deduplication and least-privilege practices are applied consistently by the teamMature the team's operating practices for configuration, testing, documentation, and change managementLead post-implementation reviews and feed the lessons back into how the team worksQualificationsQualified candidates should demonstrate strong leadership, the ability to galvanize a team and motivate others toward shared outcomes, and strong problem-solving skills and effective written and verbal communication. The candidate must have experience working with both internal and external partners. The candidate should also have a bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. The requirements listed below are representative of the knowledge, skills, and abilities required: 3+ years of people-leadership experience, leading and developing technical or analyst teams (formal management or sustained team-lead responsibility)5+ years of hands-on HRIS experience, with demonstrated depth in UKG (UKG Pro and/or Workforce Management), including configuration and full implementations. This is a hard requirement for the role.Demonstrated ability to galvanize a team and activate others as resources, mobilizing people and vendor partners who do not report to you toward delivery and holding them accountable to outcomesProven track record of owning a platform or application portfolio and its operational service deliveryStrong command of business analysis and delivery practice: requirements gathering, process mapping, solution design, and the full testing lifecycleExperience with Agile project management methodologies and SDLC processesVendor management and budget ownership experienceExcellent written and verbal communication skills with the ability to present to stakeholders and leadershipStrong analytical and problem-solving abilities with attention to detailProven ability to manage multiple complex initiatives simultaneouslyKnowledge of data privacy and security best practicesExperience with cloud-based enterprise applications and integrationsPreferred candidates will have:An advanced degreeExperience standing up or maturing a platform operations or service delivery functionContinual learning demonstrated through certifications, like:UKG Pro Certification (HR, Payroll)Project Management Professional (PMP)ITIL Foundation or equivalent service management credentialiCIMS Product Knowledge or iCIMS Academy CertificationsMB-280 or MB-310 (Microsoft Dynamics 365) for broader portfolio familiarityCertified Business Analysis Professional (CBAP)Agile/Scrum certifications (CSM, CSPO) or Lean Six Sigma Corgan creates opportunities for personal and professional growth that bring out the best in ourselves and those around us by sharpening skills, leveraging technology, and encouraging communication. Our commitment to the highest standards of professional ethics is unwavering. Our passion, drive for excellence, and abiding curiosity guide us each day in our interaction with our clients, partners, associates, and with each other. Corgan promotes a healthy work-life balance by removing obstacles and allowing you to focus on what you love doing, both inside and outside the office.Join Corgan and help make amazing places at a place that makes you amazing!*Only applications received through our website will be considered. For design positions, please also be sure to upload your portfolio or review of your application will be delayed. *EOE/M/F/Disability/Vet#LI-GB1Job SummaryCategory: Information TechnologyEmployee Type: Regular Full-Time