Barback / Dining Room Attendant

Barback / Dining Room Attendant (PM Shift $14.42 / hr + tips) Job Description A Barback / Dining Room Attendant is responsible for help seers, bartenders, and hosts serve guests in friendly, timely, and efficient manner to provide an excellent guest experience. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Be a role model to all associates on our team by displaying our Vision Values in all aspects of operations through internal and external service Have a critical eye toward all products, services, and operational culture is in line with company standards Provide personalized service to every individual you encounter Learn as much as you can by completing all required training Greeting guests as they enter, and putting them on a waiting list as necessary Providing guests with menus and answering any initial questions Seating guests at tables or in waiting areas Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers Engaging with guests to ensure they're happy with food and service Responding to complaints and helping to resolve them Answering phone calls, taking reservations and answering questions Have a strong knowledge of the menu Knowledge of the menu, with the ability to make suggestions Manage the presentation of tableware so that it is accessible for the guests Monitor cleanliness and proper sanitization of tables, stations and service areas Display exceptional leadership by providing a positive work environment, counselling associates as appropriate and demonstrating a dedicated and professional approach to management Obtain feedback, and effectively resolve customer problems and complaints Provide assistance when needed to your fellow team, guests, and other departments Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Perform any other duties as requested by leadership to aid in better operation of the property and service to the guests Necessary Skills Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc. Must be responsible for safety and security of guests, fellow associates, and hotel assets Have knowledge of fire alarm system and evacuation procedures #J-18808-Ljbffr