Field Service Technician II US

Field Technician POS & Restaurant Technology

Pay Rate: $24.00-25.00/hr Hours: Monday-Friday 9:00am-6:00pm Location: Queens, NY 11106 Temp to Hire

Position Summary

We are seeking a Field Technician to provide onsite technical support for restaurant operations. This position is responsible for ensuring reliable performance of point-of-sale (POS) systems, computer hardware, networking equipment, and related technology. The ideal candidate will have strong customer service skills, hands-on technical abilities, and the ability to work independently in a fast-paced environment.

Key Responsibilities

• Provide excellent customer service while supporting restaurant staff and operators
• Install, troubleshoot, maintain, and repair POS systems, hardware, peripherals, and networking equipment
• Diagnose technical issues and communicate solutions clearly
• Perform hardware/software upgrades and equipment replacements
• Complete light contractor work, including drilling, mounting equipment, and running cabling
• Train employees on proper use of supported systems and equipment
• Diagnose equipment failures and order/replace parts as needed
• Document completed work and maintain system configurations
• Apply knowledge of restaurant operations and workflows when troubleshooting
• Follow established procedures while working with minimal supervision

Requirements

• Drug and background screening
• MVR
• Reliable transportation
• Strong customer service and communication skills
• POS or computer hardware troubleshooting/repair experience preferred
• Basic understanding of networking and cabling
• Comfortable with light physical work, including drilling and mounting equipment
• Reliable transportation to travel between customer locations
• Ability to work evenings and participate in an on-call rotation
• Ability to work independently and remain calm under pressure
• Must complete required technical and network cable termination training
• Must successfully complete required certification before being eligible for field dispatch

Benefits (employee contribution): Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.