Remote Customer Service Representative

Company: 3 Rivers Communications
Job Type: Full-time

Job Summary

3 Rivers Communications is seeking a friendly, professional, and customer-focused Remote Customer Service Representative to join our growing team. In this role, you will serve as the primary point of contact for customers by providing exceptional support via phone, email, and live chat. You will assist with account inquiries, service requests, billing questions, technical support coordination, and issue resolution while ensuring every customer receives a positive experience. The ideal candidate is an excellent communicator, detail-oriented, and thrives in a fast-paced remote work environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Resolve customer concerns related to accounts, billing, products, and services.
• Process customer requests, account updates, service orders, and cancellations accurately.
• Troubleshoot basic service issues and escalate complex concerns to the appropriate departments.
• Maintain detailed and accurate customer records using CRM software.
• Follow company policies and procedures to ensure high-quality customer service.
• Meet or exceed performance metrics, including response time, customer satisfaction, and resolution goals.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Educate customers about available products, services, and account options.
• Maintain confidentiality of customer information and company data.
• Participate in ongoing training and professional development programs.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous customer service, call center, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office and customer relationship management (CRM) software.
• Ability to multitask and manage priorities in a remote environment.
• Strong organizational skills and attention to detail.
• Reliable high-speed internet connection and a dedicated home office workspace.
• Ability to work independently while maintaining strong collaboration with remote teams.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and company holidays
• Flexible remote work environment
• Employee Assistance Program (EAP)
• Paid training and professional development opportunities
• Career advancement opportunities
• Employee discounts on eligible company services
• Supportive and collaborative team culture

3 Rivers Communications is an equal opportunity employer and values diversity in the workplace. We are committed to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.