Product Support Manager ProResources

Product Support Manager

ProResources Ormond Beach, FL, USA, 32174

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.

Job Purpose

A Herc Product Support Manager will drive revenue within their designated territory by developing business relationships and providing customer solutions for our industrial and commercial focused customers tool rental needs. They are subject matter experts and consultants for internal and external customers in the application of our tool fleet of pneumatic, electric, hydraulic, specialty welding, hoisting, lighting, and ventilation product lines. They shall also provide consultant expertise, building solutions for integrated onsite and mobile tool rooms as part of the ProResources division of the company.

What You Will Do

• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
• Increase ProResources brand revenue contribution within assigned geographic area
• Create and implement strategic sales plan to increase revenue
• Work with internal region staff to drive results on targeted sales strategies
• Analyze market data and opportunities to ensure proper strategy alignment and identify new opportunities for growth
• Assist with the preparation and negotiations of contract bidding and renewals
• Create and deliver customer educational presentations
• Assist Division and Region with product specific fleet management
• Create tool room solutions, coordinate mobilization, and perform on-site meetings
• Coordinate marketing efforts to increase internal and external brand awareness
• Support all team members
• Learn and follow all company procedures and protocols

Requirements

Bachelor's degree preferred

5 years of outside sales experience within the industrial tools and/or rental industry

Skills

• Proficient in Microsoft Word and Excel
• Strong verbal and written communication
• Excellent interpersonal and customer service skills
• Reliable and detail-oriented
• Follows up with customers promptly
• Adapts quickly to new environments
• Skilled at multitasking and project coordination
• Responsive to changing business needs

Pay Range

$75,000 - $85,000 base compensation + bonus + vehicle

The actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Benefits

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following:

• Keeping you healthy: Medical, Dental, and Vision Coverage; Life and disability insurance; Flex spending and health savings accounts; Virtual Health Visits; 24 Hour Nurse Line; Healthy Pregnancy Program; Tobacco Cessation Program; Weight Loss Program
• Building Your Financial Future: 401(k) plan with company match; Employee Stock Purchase Program
• Life & Work Harmony: Paid Time Off (Holidays, Vacations, Sick Days); Paid parental leave. Military leave & support for those in the National Guard and Reserves; Employee Assistance Program (EAP); Adoption Assistance Reimbursement Program; Tuition Reimbursement Program
• Auto & Home Insurance Discounts; Protecting You & Your Family: Company Paid Life Insurance; Supplemental Life Insurance; Accidental Death & Dismemberment Insurance; Company Paid Disability Insurance; Supplemental Disability Insurance; Group Legal Plan; Critical Illness Insurance; Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.