Associate Manager, ProAssure Services (Remote)

$102.6k - $171k

Stryker Orthopaedics

Stryker seeks an Associate Manager for ProAssure Services to lead a team of specialists managing Vocera healthcare IT solutions for major customers. This player-coach role combines team leadership, customer relationship management, and direct system administration responsibilities, with a remote work arrangement.

Responsibilities

Mentor and lead ProAssure Specialists managing contracted on-site and remote Vocera solution administration
Direct team hiring, onboarding, training, and continuous development
Maintain customer relationships and ensure contract service delivery with measurable outcomes
Perform system administration tasks including database maintenance, device management, and troubleshooting
Collaborate across teams on SOWs, process consistency, and knowledge sharing initiatives

Requirements

Bachelor's degree in Health Informatics, Information Systems, Technology, Business, or equivalent
Minimum 6 years clinical or healthcare IT industry experience
2 years directly leading teams or demonstrated mentoring and coaching experience
US Citizenship required
Account management or customer success experience preferred
DOD and Veterans Affairs health systems experience preferred

Compensation: $102,600–$222,300 USD annual (varies by location band)

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Vacancy posted 6 days ago

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