Catering Supervisor

Catering Food & Beverage Supervisor

Trail Drive Management Corp (TDMC) is the not-for-profit organization that manages the spectacular Dickies Arena, a 14,000-seat multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. Owned by the City of Fort Worth, the state-of-the-art arena opened in November 2019 and hosts a variety of events, including concerts, sporting events, family entertainment, and Fort Worth Stock Show rodeo performances.

Reports to: Manager of Catering Operations

Job Description

The Catering Supervisor is responsible for overseeing all catering operations and ensuring quality, hospitality and customer service are always provided. Catering events may occur at different hours of the day and be executed in several different areas. The Catering Supervisor will support the Catering Manager with oversight of all events and assist catering team members with the event set-up, clean-up and execution. A primary function of this position is to serve as a team member liaison and support the development and implementation of new ideas, practices and policies throughout each operation. The Catering Supervisor will partner with all other F&B departments, especially, culinary to facilitate each unique event. Catering Supervisors work with their counterparts to help monitor and maintain the food quality, hold times and safety/sanitation standards of the department. The Catering Supervisor is required to oversee and ensure the proper service of alcohol. Supervisors are to assist with any other task requested by Food & Beverage Leadership Team. Hours for this position fluctuate depending upon the catering and special event schedule.

Essential Functions

• Oversee and ensure quality hospitality and customer service to our standards and to guest/host preference as outlined on all Banquet Event Orders (BEO's)
• Oversee and ensure timely, complete and proper set-up of all catering events assigned
• Be visible and ready to assist team members and guests, as needed, throughout the event
• Expedite the communication of special food and beverage requests, additions, and/or guest-related issues to the appropriate entities
• Assist with ordering, requisitioning and inventory management of catering related materials
• Oversee and support the general organization and cleanliness of all catering storage areas
• Understand and ensure proper execution of responsible alcohol service
• Understand and ensure we maintain proper sanitation and food safety
• Ensure proper documentation at each event and at all bars (when needed) is completed, including but not limited to: temperature logs, wine and liquor inventory, consumption sheets, bar yields, spill logs, spoilage tracking, etc.
• Assist Catering Management Team in training of team members to ensure their success and the success of the department as a whole
• Assist with in-event coaching as it pertains to proper practices/procedures; communicate with management regarding these efforts following each shift
• Conduct/complete end of the night walk-throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards
• Be comfortable with the arena and know how to navigate personally, as well as, assist guests
• Have complete knowledge of all menu items and presentations
• Partner with the F&B and TDMC Leadership to ensure a successful operation
• Other responsibilities and tasks as deemed appropriate by the TDMC Leadership Team

Competencies

1. Communication Proficiency.
2. Ethical Conduct.
3. Leadership.
4. Problem Solving/Analysis.
5. Strategic Thinking.

Supervisory Responsibility

Exercises general supervision over clerical, administrative and professional staff assigned to the department.

Physical demands

While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio and in-person with others and exchange accurate information. Employee will regularly spend most of their shift standing and walking, traversing stairs, with limited to no sitting. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lifting/moving 100 lbs. or more. Employee must be comfortable with raised volume and/or dark lighting in specific event settings.

Additional Eligibility Qualifications

• Must be a minimum of 21 years of age
• 1-2 years' experience in a leadership role working in a fast-paced hospitality environment preferred, previous catering experience preferred
• Candidate should be proficient in Microsoft applications (Word, Excel, PowerPoint, CRM, and Outlook)
• Possess excellent interpersonal skills and diplomacy
• Possess excellent written and verbal communication skills
• Ability to multi-task
• Strong attention to detail and proven customer service skills
• Exceptional organization and prioritization
• Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
• Ability to lift, push, and pull up to 50lbs
• Flexible schedule – nights, weekends and holidays
• Must be able to work in an environment with fluctuating temperatures

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.