Parts Advisor

Job Title

L0124 All American Chrysler Dodge Jeep Ram of Midland

Job Description

Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.

Communicate effectively with customers and vendors via phone, in-person or email.

Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.

Maintain clean and professional appearance of counter, work area and stockroom.

Interact with Service Team to coordinate parts for vehicle repair and service.

Order parts from suppliers based on service department and customer requests.

Create accurate invoices in ADP.

Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.

Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.

Specifies parts accurately.

Takes inventory, maintains records of goods received and keeps perpetual inventory controls.

Receive payment or obtain credit authorization

Process core returns, parts warranties and parts returns as necessary.

Qualifications

Strong attention to detail

Sense of urgency

Excellent communication

Mathematics calculations of inventory, payments and invoices.

Knowledge of automotive parts

Acceptable driving record and a valid driver's license in your state of residence

Benefits

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.