Product Support Specialist

Opportunity Product Support Specialist – Abbott Point of Care (APOC) Division. Location: Princeton, NJ. Onsite only. Responsibilities Answer inbound customer calls and emails promptly and courteously. Respond to customer inquiries, analyze complaints, and provide troubleshooting solutions. Document complaints per quality standards and maintain the quality system. Identify and communicate product issue trends. Support organizational goals through cross‑functional work. Participate in on‑call rotation activities during weekends and holidays. Follow EHS rules and report incidents or unsafe conditions. Assist with administrative and tactical tasks as assigned. Contribute to department goals and resolve customer technical concerns. Perform other duties as assigned. Required Qualifications High school diploma. Minimum 2 years of relevant work experience supporting product support. Preferred Qualifications Associate’s or bachelor’s degree in chemical, biological sciences, biomedical engineering, or laboratory science/medical technology. Prior experience in the medical device industry, product support, clinical, or medical lab. Proficiency with CRM and complaint handling software. Basic problem‑solving and troubleshooting skills. Strong customer focus with excellent written and verbal communication skills. Ability to address customer concerns in real time. Benefits Career development opportunities in an international company. Free coverage in our HIP PPO medical plan for participants who complete a wellness assessment. High‑contribution retirement savings plan. Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit for a bachelor’s degree. Company recognized as a great place to work and among the most admired worldwide. Recognized for diversity, inclusion, and support for working mothers and female executives. Base pay: $29.15 – $58.35 per hour. Pay may vary by location. Abbott is an Equal Opportunity Employer, committed to employee diversity. #J-18808-Ljbffr