Customer Care Representative - State Farm Agent Team Member

Job Description

Job Description

Customer Care Representative - State Farm Agent Team Member

Position Overview

Insurance is how families protect what they have built. Shannon Till State Farm is hiring a Customer Care Representative in Winter Garden, FL who finds meaning in helping customers prepare for the unexpected and make coverage decisions that fit their lives, goals, and families. Candidates who are fluent or proficient in Spanish and English are encouraged to apply.

Responsibilities

• Be the friendly first point of contact for customers who call, email, or stop by the office
• Walk policyholders through billing questions, payment options, and account updates
• Process coverage changes promptly and keep every customer record complete and current
• Assist customers in Spanish or English, whichever language they are most comfortable with
• Turn everyday service conversations into policy reviews that uncover gaps in protection
• De-escalate concerns calmly and find solutions that leave customers confident in their coverage
• Stay on top of follow-ups so no question or request falls through the cracks

Qualifications

• A warm, professional demeanor and a genuine customer-first mindset
• Strong listening skills, natural empathy, and good problem-solving instincts
• Well-organized and detail-minded, with dependable follow-through
• Bilingual in Spanish and English a plus, but not required
• No insurance background needed - we provide training
• Willing to earn a Property and Casualty license (we will support you through the process)

Benefits

• Competitive pay: $19.00-$25.00 per hour, based on experience
• Health insurance
• 401(k) with employer match
• Paid vacation, sick, and personal time, plus paid company holidays
• Paid licensing support and hands-on training
• A clear path to grow your career within the agency
• Team lunches, contests, and company events

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.