Senior Learner Support & Outreach Specialist (Fully Remote)

We are looking for a Senior Learner Support & Outreach Specialist to guide new learners through onboarding and provide proactive, white-glove support. This role involves monitoring engagement metrics, designing intervention strategies, and refining AI-powered support tools. What You'll Do: Guide learners through their certificate programs and serve as a go-to resource for information and encouragement. Execute outreach via email, SMS, and phone to improve retention and completion rates. Surface learner feedback to Marketing, Product, and other teams to drive improvements. What We're Looking For: 3-5 years in high-touch, relationship-driven support roles, with senior or mentorship experience. Strong communication, empathy, and analytical skills, plus comfort with data and metrics. Experience training or tuning AI/chatbot tools is a plus. What We Offer: Competitive salary, comprehensive benefits, flexible PTO, and generous parental leave. A remote-first culture with meaningful work, professional development budget, and company-provided laptop. Pathstream Pathstream reshapes frontline workforce development through enterprise partnerships, transforming transactional roles into strategic ones. The company fosters a transparent, social, and remote-first culture with challenging work and fast learning cycles. #J-18808-Ljbffr Pathstream