Assistant Office Manager

About the Job

Assistant Office Manager

Location: Fort Lauderdale, FL

Position Type: Full-Time, On-Site

About Us

Sasanian Caviar is a leading producer, processor, importer, and distributor of premium caviar and luxury gourmet products. Operating from our headquarters in Fort Lauderdale and our own sustainable White Sturgeon farm in British Columbia, we proudly supply restaurants, hotels, retailers, distributors, and foodservice professionals nationwide.

We are seeking a highly organized, dependable, and proactive Assistant Office Manager to help oversee the daily operations of our Fort Lauderdale headquarters. This leadership-focused role is responsible for ensuring office efficiency, maintaining exceptional customer service standards, overseeing shipping operations, and supporting management across multiple departments.

The ideal candidate is a strong communicator, takes ownership of their responsibilities, solves problems proactively, and leads by example in a fast-paced environment.

Key Responsibilities

• Assist in managing the daily operations of the office to ensure efficiency and organization.
• Coordinate administrative functions across multiple departments.
• Oversee the processing, verification, and invoicing of customer orders to ensure accuracy.
• Manage customer order confirmations and ensure all shipping information is accurate prior to dispatch.
• Oversee all UPS Overnight shipments from pickup through final delivery, proactively monitoring shipments and resolving delivery exceptions.
• Communicate directly with UPS to resolve shipping issues and ensure timely deliveries.
• Ensure customers receive timely shipment updates and oversee replacement shipments when necessary.
• Oversee the preparation of shipping documentation, including AWBs and related paperwork.
• Maintain a high standard of customer service by managing customer inquiries via phone and email.
• Supervise daily office communications, ensuring emails and phone calls are handled professionally and promptly.
• Coordinate with carriers, vendors, and customers to maintain efficient logistics operations.
• Generate operational reports using QuickBooks and Microsoft Excel.
• Maintain accurate office records, inventory documentation, and administrative systems.
• Identify operational inefficiencies and implement solutions to improve workflow.
• Proactively identify, address, and resolve customer service, shipping, and operational issues.
• Support company leadership with administrative initiatives and operational projects.
• Foster a professional, organized, and team-oriented office environment.

Qualifications

• Bachelor's degree required.
• Minimum of 2 years of office management, operations, administrative leadership, customer service, or logistics experience preferred.
• Working knowledge of QuickBooks required.
• Strong proficiency in Microsoft Office Suite, particularly Word and Excel.
• Excellent leadership, organizational, and communication skills.
• Strong problem-solving ability with a proactive approach to managing daily operations.
• Experience monitoring UPS or FedEx shipments and resolving shipping exceptions is strongly preferred.
• Ability to prioritize multiple responsibilities while maintaining exceptional attention to detail.
• Professional demeanor with a positive attitude and strong work ethic.
• Reliable transportation and the ability to work on-site in our Fort Lauderdale office.

What We're Looking For

We're looking for someone who enjoys taking ownership, improving processes, and helping lead the daily operations of a busy office. The ideal candidate is dependable, customer-focused, solution-oriented, and capable of making sound decisions while supporting both management and the administrative team.

Schedule: MondayFriday, 9:30 AM5:30 PM

Compensation: $25 per hour

Benefits

• Medical Insurance
• Dental Insurance
• Paid Time Off (PTO)
• Employee Discounts on Sasanian Caviar Products
• Growth and Advancement Opportunities