Engineer II - Unified Communications

Primary City/State:
Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027
Category:
IT Technology and Communications
Shift:
Day
Department:
IT Customer Service
Monday - Friday, 7:00am -4:00pm

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

The Unified Communications Engineer II will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer II performs operational tasks, including scheduled maintenance, project work, and installation tasks, while working in partnership with other IT Engineering staff.

ESSENTIAL FUNCTIONS

• Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP.
  Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments. Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments.
  Analyze and record systemic problems and suggests methods of resolution.
  Consult, configure, setup, functional test and verify business requirements are meet.
  Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces
  Monitor and manage capacity of UC resources environments
  Assist in the development of a Unified Communications disaster recovery plan.
  Documents and submits new content to the knowledge base.
  Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.
• Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers.
  Build a positive working relationships with team members, managers & all departments.
  Prioritizes and responds promptly based on severity levels to needs of the customer.
  Proactively or timely recognizes opportunities for service recovery and acts to resolve issues
• Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

EDUCATION

• Other / Certificate in Information Technology, Computer Science or a related discipline. Required
• Bachelors in Information Technology, Computer Science or a related discipline. Preferred

EXPERIENCE

• 3 years in Support of Unified Communications technologies. Required
• 4 years in Support of Unified Communications technologies. Preferred

LICENSE AND CERTIFICATIONS

• IP Networking, Voice Networking Upon Hire Required
• Information Technology Infrastructure Library Foundation Certification - Certification, ITIL Foundation and IP and Voice Communications Certified Technologist. Upon Hire Preferred

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